Alberto Duran
Perth Amboy,NJ
Summary
Experienced Computer Systems Technician adept at analyzing and optimizing computer systems for enhanced efficiency and effectiveness. Proficient in assessing user requirements, developing innovative solutions, and implementing software and hardware enhancements. Skilled in conducting system audits, troubleshooting complexities, and proposing improvements to optimize performance and security.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Integration Configuration Technician
SHI
Piscataway, NJ
03.2023 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided technical assistance and support to users for hardware, software and networking related issues.
- Assisted users in resolving technical problems by following standard procedures and escalating unresolved issues to the appropriate IT teams.
- Tested, maintained, and troubleshot network devices such as routers, switches, and firewalls.
- Configured network equipment with appropriate settings to ensure optimal performance.
- Installed hardware components such as servers, workstations, and storage devices.
- Deployed software updates to maintain system security standards.
- Assisted with data migration from legacy systems into Dynamics AX 2012 R3 environment.
- Created detailed technical specifications for software applications.
- Provided support to end-users in troubleshooting application issues.
Technical Lead
Hackensack Meridian Health JFK Medical Center
Edison, NJ
05.2022 - 03.2024
- Enhanced usability and user experience of help desk ticketing system
- Instructed newly onboarded employees on how to navigate and utilize the ticketing system effectively.
- Assisted staff with ticketing system software by offering technical support.
- Provided technical guidance to clients on customization, configuration, and deployment of the ServiceNow platform.
- Oversaw and administered help desk ticketing system utilized by team members to report technical difficulties.
- Configured user roles and profiles, access control lists and data policies as per client's requirement.
- Maintained documentation on all changes made in the system for future reference purposes.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Installed computers and other devices individually and across networks, testing connections to support proper functioning.
- Maintained vigilant oversight of service support activity, documenting details for future problem resolution.
- Successfully integrated multiple peripheral hardware with computing systems through proper installation of necessary drivers.
Forklift Driver
Amazon
Edison, NJ
10.2021 - 05.2022
- Unload materials and merchandise from incoming vehicles and stacking them to assigned places
- Locate and move stock of products to pallets or crates for storage or shipment
- Identify damages and report shortages or quality deficiencies
Manager
McDonald's
Perth Amboy, NJ
03.2019 - 07.2020
- Created employees' schedules each week, resolved customer complaints, and trained or guided assistant managers
- Worked with floor supervisors and crew members on providing consistent and friendly customer service
- Ensured food deliveries were accurate and stored in appropriately
- Maintained a clean and safe work environment
Education
Computer & Network Support Technician -
Lincoln Technical Institute
Iselin, NJ03.2022
Network Technician -
Lincoln Technical Institute - Edison
Iselin, NJ03.2022
Switching, Supporting Remote Users, Microsoft Windows Server, Information -
Lincoln Technical Institute - Edison
Iselin, NJ03.2022
Skills
- Software Design
- Information Security
- Cybersecurity
- Citrix and ARS Active Directory Configuration
- Provide costumers service on computer system or telephone through ServiceNow
- Liaison between Service Desk and other support teams
- Chrome Devices Installation and configuration
- Network Configuration
- Program Installations
- Examined operating system functions and computer architecture
- Hands-on PC troubleshooting, repair and maintenance
- Networking concepts including LANs, WANs, protocols, topologies, transmission media, security and
- TCP/IP protocol suite
- Installed, configured and administered Microsoft Windows 2010
- Implementation, administration and troubleshooting of Microsoft Windows 2012 Server
- Helpdesk Administration
- Knowledge about printers
- Microsoft Office
- Software Reinstallation
- Breakdown Prevention
- Adjustment and Calibration
Certification
- A+ Certification (CompTIA)
- Network+ (CompTIA)
- ServiceNow Service Portal Micro-Cert
- Google IT Support Certificate
- Network Security Associate (NSE I & NSE 2; Fortinet)
Timeline
Integration Configuration Technician
SHI
03.2023 - Current
Technical Lead
Hackensack Meridian Health JFK Medical Center
05.2022 - 03.2024
Forklift Driver
Amazon
10.2021 - 05.2022
Manager
McDonald's
03.2019 - 07.2020
Computer & Network Support Technician -
Lincoln Technical Institute
Network Technician -
Lincoln Technical Institute - Edison
Switching, Supporting Remote Users, Microsoft Windows Server, Information -
Lincoln Technical Institute - Edison