Utpalendu Ghosh

08/2023 - Current, Director-Digital Integration Solutions
03/2022 - 07/2023, Product Manager-Integration Solutions
02/2020 – 02/2022, Program Manager-Solutions Integration

• Strategy Development: Creating and implementing strategies to build, launch, and scale enterprise APIs to streamline processes like order-to-cash, usage metering, and billing.
• Customer Engagement: Ensuring customers and partners benefit from Quadient's digital solutions and public APIs.
• Platform Integration: Leading the integration of SaaS solutions into a cohesive digital platform, including building a developer portal and API gateway.
• In-App Services: Developing features like usage reporting, analytics, automated provisioning, and payment services.
• API-First Culture: Promoting an API-centric approach, aligning it with business goals, and designing scalable platforms.
• Team Collaboration: Educating teams on API adoption standards and fostering a culture of innovation and collaboration.
• Product Management: Managing API features using Aha! and supporting go-to-market strategies for services like e-Invoicing.
• Technical Support: Assisting local teams in pre-sales, identifying customer integration needs, and recommending optimal technical architectures.
• Infrastructure Management: Overseeing the global administration of Impress cloud infrastructures and integrating new print service providers.
• Technical Architecture: Defining architecture for order-to-cash integrations and designing API integrations for global product launches.
• Operational Efficiency: Ensuring modularity, scalability, and operability of integration solutions, and supporting billing and invoicing activities.

08/2017 - 01/2020, Lead Integration Engineer
12/2014 - 07/2017, Senior Integration Engineer

• Application Architecture: Defining integration architectures using Software AG webMethods and collaborating with teams for successful project implementations as part of the global digital transformation.
• Cloud Integration: Leading and designing solutions to integrate cloud-based PaaS (like Salesforce.com) and SaaS (such as ServiceMax, Zuora) with Oracle ERP for projects like iNeo, eCommerce, CPQ, and ServiceMax.
• Development Standards: Establishing, implementing, and improving standards, guidelines, and utilities for common development use.
• System Optimization: Developing roadmaps for upgrading Software AG webMethods, optimizing infrastructure for performance, and planning for system capacity.
• Technical Leadership: Providing guidance, technical leadership, and cross-training for peers.
• Problem Solving: Identifying and resolving integration challenges, recommending solutions, and collaborating across departments for improvements.
• Interface Management: Leading the configuration and implementation of new interfaces, defining ongoing support processes.
• Exploration of Solutions: Seeking opportunities to introduce value-added solutions such as BPM and SOA.

• Integration Solution Design: Creating enterprise integration solutions and ensuring software interoperability, including vendor applications and third-party iPaaS solutions.
• Interface Development: Designing and developing integration interfaces using tools like Software AG webMethods, IBM DataPower, and others for different integration patterns (B2B, B2C, A2A).
• Requirement Gathering & Solutioning: Collaborating with clients' business teams and vendors to gather requirements and develop solutions.
• Technical Leadership: Leading technical teams both onshore and offshore, and coordinating daily service delivery.
• Middleware Tool Evaluation: Selecting appropriate middleware tools, implementing best practices, and aligning with clients' guidelines.
• Quality Assurance: Reviewing technical deliverables (design documents, code, test scenarios) to ensure high standards.
• Team Coaching: Mentoring new team members across onshore and offshore locations.

• Integration Solution Design: Creating designs and estimating efforts for integration projects.
• Best Practices Documentation: Establishing guidelines for development, security, maintenance, error handling, and reusable component design for implementation vendors.
• Deployment Recommendations: Advising on deployment structures and production environment strategies.
• Knowledge Transfer: Providing informal training to vendors and client resources throughout engagements.
• Enterprise Integration Architecture: Preparing designs to migrate legacy AMTrix platforms to Software AG webMethods.
• High Availability Configuration: Setting up Software AG webMethods for high availability in production and test environments.
• System Reviews: Evaluating hardware and software configurations, recommending improvements.
• Technical Solution Mapping: Aligning non-functional requirements with technical solutions using Software AG webMethods Optimize.
• Implementation Guidance: Supporting vendor teams in executing proposed solutions.

• Solution Development: Leading the analysis, design, development, and implementation of customized B2B solutions using webMethods, including e-Invoicing.
• Integration Projects: Handling requirement analysis, design, and implementation of integrations for sectors like Security Technologies.
• Technical Documentation: Translating business requirements into technical specifications and creating high-level design documents.
• Project Management: Providing technical leadership for project scope, planning, development, and delivery at onshore and offshore locations.
• Complex Solution Design: Creating high-quality, complex solutions using webMethods Integration Server, Broker, Developer, Trading Networks, and more.
• Platform Support: Maintaining and supporting webMethods platforms and existing integrations.