Alberto Fuentes
San Antonio,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Order Builder
Coca Cola Bottling Co Consolidated
San Antonio, TX
02.2021 - 05.2023
- Loaded and unloaded trucks, ensuring that merchandise was securely packed and stored.
- Filled orders using a pallet jack or forklift, taking care to check the accuracy of each order.
- Organized warehouse inventory in an efficient manner, arranging items on shelves, racks and bins according to size, type and product code.
Merchandise Associate
Sam's Club
San Antonio, Texas
02.2019 - 05.2020
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
- Inspected products for quality assurance purposes prior to stocking shelves.
Customer Service Representative
Aaron's Sales and Lease
San Antonio, TX
11.2016 - 10.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Order Builder
Coca Cola Bottling Co Consolidated
McAllen, TX
07.2014 - 01.2015
- Loaded and unloaded trucks, ensuring that merchandise was securely packed and stored.
- Organized warehouse inventory in an efficient manner, arranging items on shelves, racks and bins according to size, type and product code.
- Filled orders using a pallet jack or forklift, taking care to check the accuracy of each order.
Education
Some College (No Degree) - Radiation Biology
San Antonio College
San Antonio, TXSkills
- Warehouse Safety
- Heavy Lifting
- Order Accuracy
- Barcode scanning
- Picking and Packing
- Loading and unloading
- Complaint resolution
- Handling Escalations
- Decision-Making
- Team Development
- Goal attainment
- Customer Service
Languages
Spanish
Professional
Timeline
Order Builder
Coca Cola Bottling Co Consolidated
02.2021 - 05.2023
Merchandise Associate
Sam's Club
02.2019 - 05.2020
Customer Service Representative
Aaron's Sales and Lease
11.2016 - 10.2017
Order Builder
Coca Cola Bottling Co Consolidated
07.2014 - 01.2015
Some College (No Degree) - Radiation Biology
San Antonio College