Alberto Lazo
Summary
Seeking to leverage my extensive experience in customer service, leadership, and communication skills to effectively lead, coordinate and oversee the work of Customer Service staff at your esteemed organization.
Overview
20
20
years of professional experience
Work History
Customer Fulfillment Associate
Amazon
Temecula, CA
11.2023 - Current
- Adhered strictly to quality control guidelines when handling merchandise prior to shipment.
- Ensured that all safety procedures were followed at all times.
- Organized and maintained product inventory in the warehouse.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Operated forklift and pallet jack to transport heavy loads.
Armed Nuclear Security Officer
Southern California Edison
San Onofre
04.2004 - 08.2020
- Assessed alarms, investigated and reported suspicious activity, identified safety and fire hazards and made action recommendations.
- Wrote reports of daily activities, equipment or property damage and presence of unauthorized persons.
- Investigated alarms and disturbances by searching buildings, grounds, and other areas as necessary.
- Patrolled exterior perimeter of facility using foot patrol methods while carrying a firearm.
- Attended training sessions on firearms usage and self-defense tactics.
- Operated X-ray machines and other security devices to detect unauthorized items entering or leaving the premises.
- Provided friendly and professional assistance to employees, visitors and customers.
Skills
- Leadership
- Communication Skills
- Computer Proficiency
- Bilingual English/Spanish
- Customer Service Techniques
- Compliance with Standards & Procedures
Accomplishments
- United State Marine Corps Honorable Discharge
- Awarded two Army Achievement Medals
- Combat Action Ribbon
Timeline
Customer Fulfillment Associate
Amazon
11.2023 - Current
Armed Nuclear Security Officer
Southern California Edison
04.2004 - 08.2020