Summary
Overview
Work History
Education
Skills
Timeline
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Tonya Price Burgos

Seminole,FL

Summary

Seasoned Operations Manager and talented leader with 25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

18
18
years of professional experience

Work History

Customer Fulfillment Associate

Amazon
10.2022 - Current
  • Followed orders precisely for correct items, sizes and quantities.
  • Picked order items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Enhanced order accuracy by diligently picking items according to customer specifications.
  • Reduced errors in stowed items through meticulous attention to detail and adherence to company guidelines.
  • Contributed to the achievement of departmental goals by consistently meeting or exceeding individual performance targets.
  • Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.

Regional Manager

CHECKERS DRIVE-IN RESTAURANTS INC.
10.2020 - 07.2022
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.

District Manager

Burger King
10.2014 - 10.2020
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.

District Manager

CHECKERS DRIVE-IN RESTAURANTS INC.
06.2006 - 09.2014
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Supervised 10 locations to enforce high-quality standards of operation.

Education

High School Diploma -

Pulaski County High School
Somerset, KY

Certificate - Cybersecurity Analytics Program

Flatiron School, Online
10.2023

Skills

  • Effective Communication
  • Critical Thinking
  • Operations Oversight
  • Leadership Development
  • Multi-Unit Management
  • Safety Management
  • Assignment Delegation

Timeline

Customer Fulfillment Associate

Amazon
10.2022 - Current

Regional Manager

CHECKERS DRIVE-IN RESTAURANTS INC.
10.2020 - 07.2022

District Manager

Burger King
10.2014 - 10.2020

District Manager

CHECKERS DRIVE-IN RESTAURANTS INC.
06.2006 - 09.2014

High School Diploma -

Pulaski County High School

Certificate - Cybersecurity Analytics Program

Flatiron School, Online

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Tonya Price Burgos