Arielle Erie
Parkland,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the customer service/ cashier/ warehouse industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Fulfillment Associate
Target
11.2023 - Current
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
- Streamlined order fulfillment processes for increased efficiency and timeliness in delivery.
- Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
- Boosted customer loyalty, fostering positive relationships through exceptional service.
- Expedited order processing times by implementing a more efficient system for tracking shipments.
- Collaborated with team members to complete timely orders and avoid delays.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Picked and packed order items.
Customer Service Cashier/Representative
Bass Pro Shops
01.2021 - 11.2023
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Collaborated with team members to ensure smooth operations during peak hours.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Education
High School Diploma -
Western High School
Davie, FL06.2021
Skills
- Interpersonal Skills
- Product Knowledge
- Attention to Detail
- Computer Literacy
- Effective Communication
- Team Collaboration
- Time Management
- Order Processing
- Organizational Skills
- Adaptability
- Telephone Etiquette
- Shipping Procedures
- Task Prioritization
Timeline
Customer Fulfillment Associate
Target
11.2023 - Current
Customer Service Cashier/Representative
Bass Pro Shops
01.2021 - 11.2023
High School Diploma -
Western High School