Alberto Medina
Dublin,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retirement Services Specialist
Morgan Stanley
09.2023 - Current
- Advising Support: Provide responsive and high-quality support to financial advisors with retirement accounts. Address inquiries, resolve issues, and assist with account-related transactions.
- Account Maintenance: Process account updates, beneficiary changes, contributions, and withdrawals in accordance with established policies and procedures. Ensure accuracy and compliance with regulatory requirements.
- Educational Guidance: Educate financial advisors on various retirement account options, including 401(k)s, IRAs, and other retirement savings vehicles. Explain the benefits and limitations of each account type.
- Problem Solving: Investigate and resolve client issues and concerns related to retirement accounts. Collaborate with other departments to address complex problems or provide expert guidance.
- Keep up-to-date with industry trends, tax laws, and retirement account rules and regulations. .
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Educated financial advisors on financial topics and best practices.
- Updated financial advisors on changes in tax laws and other regulations affecting investments.
- Strong understanding of retirement account products and services, including 401(k)s, SIMPLEs, SEP, IRAs, and Roth IRAs.
- Compliance : Stay informed about retirement account regulations and compliance standards to ensure all actions and communications are in accordance with industry guidelines.
MSO Digital Associate – Wealth Management Operations
Morgan Stanley
06.2022 - 10.2022
- Manage daily volume of inbound calls and emails from participants, providing world-class customer service to both internal and external clients in all interactions
- Technology Support – Morgan Stanley Online registration, navigation, and maintenance.
- Responsible for understanding firm policies, procedures, and digital tools to best support new and existing clients.
- Onboard new client accounts by collecting and inputting required documentation and client information
- Conduct outreach to maintain strong relationships with client base and identify Firm services and solutions, such as digital, online access and cash management offerings, that support clients’ needs
PNC Financial Services – Branch Banking Associate RRT-(Multi Branch
10.2020 - 04.2021
- Banking Products – Knowledge of and ability to provide products and services available through the retail banking branch
- Digital Awareness – Shares, shows and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
- Creates customer loyalty and grows customer share of wallet through a differentiated customer experience
- Performs lobby engagement activities to connect with customers and position PNC products to meet their needs
- Educates customers on options for managing financial transactions by leveraging technology, tools, and resources.
Internal Sales and Services associate/auxiliary analyst, Nationwide Financial
03.2018 - 10.2020
- Receive calls from policy holders and financial advisors about their life insurance policies and provide them with accurate information
- Educate captive agents, independent agents, financial advisor and policy holders about the various life insurance products and their aspects
- Utilize GO-to-Meeting tool to assist producers and customers to fill out forms to reinstate or to modify their policies and or go over quarterly statements or illustrations/projections
- Attend monthly team meetings to set monthly goals and to discuss how to meet those benchmarks
- Assist as a bilingual rep to help customers with Provident, VUL, and UL, and traditional policies
- Assist Customers and agents/advisors with asset allocations, dollar cost average options, tax forms, 1035 exchange forms, policy adjustment applications and re-proposal projections.
Restaurant Associate, Golden Corral
06.2008 - 04.2019
- Assisted in multiple stations as cashier, line cook, kitchen, and salad stations
- Made sure that the food quality was prepared according to recipes and in a timely manner
- Received customers with a positive attitude to bring the best experience possible and processed payments from customers
- Trained newly hired cashiers and line cooks.
Financial Services representative, BMW Financial Services
01.2017 - 02.2018
- Received calls from customers and car dealerships about the car loans and payment options
- Provided customers with information such as annual APR and repayment options about their loans and process payments
- Collaborated and communicated information with other teams to help customers and car dealerships to get the customer experience and advice.
Personal Loan Collector- CheckSmart Financial Services
08.2016 - 12.2017
- Called debtors to collect past due payments
- Offered debtors repayment options and educating them about the impact on their credit score if payment is paid in full
- Competed and collaborated with other associates to meet weekly goals, collect about $500,000 in back payments.
Education
Bootcamp - Data Analytics
The Ohio State University
Columbus, OH02.2024
Bachelor's Degree in Personal Finance -
Franklin University
08.2023
Associate of Arts Degree -
Columbus State Community College
05.2023
Skills
- Salesforce
- Analytical Thinking
- Microsoft Excel
- Attention to Detail
- Verbal and Written Communication
- Retirement Needs
- Insurance Decisions
Certification
- SIE- Securities Industries Exam
- Series 63 – Uniform Securities Agent State Law exam
- OH LIFE, ACCIDENT AND HEALTH SEIRES 11-35
- ALHC (Associate, Life, and health Claims) Certification
Timeline
Retirement Services Specialist
Morgan Stanley
09.2023 - Current
MSO Digital Associate – Wealth Management Operations
Morgan Stanley
06.2022 - 10.2022
PNC Financial Services – Branch Banking Associate RRT-(Multi Branch
10.2020 - 04.2021
Internal Sales and Services associate/auxiliary analyst, Nationwide Financial
03.2018 - 10.2020
Financial Services representative, BMW Financial Services
01.2017 - 02.2018
Personal Loan Collector- CheckSmart Financial Services
08.2016 - 12.2017
Restaurant Associate, Golden Corral
06.2008 - 04.2019
Bootcamp - Data Analytics
The Ohio State University
Bachelor's Degree in Personal Finance -
Franklin University
Associate of Arts Degree -
Columbus State Community College
- SIE- Securities Industries Exam
- Series 63 – Uniform Securities Agent State Law exam
- OH LIFE, ACCIDENT AND HEALTH SEIRES 11-35
- ALHC (Associate, Life, and health Claims) Certification
Similar Profiles
Xiaojing ZhouXiaojing Zhou
Director Application Developer at Morgan StanleyDirector Application Developer at Morgan Stanley
William FineganWilliam Finegan
Mergers and Acquisitions Department at Morgan StanleyMergers and Acquisitions Department at Morgan Stanley
Evan LevittEvan Levitt
Head of Global Conferencing & Events Operations at Morgan StanleyHead of Global Conferencing & Events Operations at Morgan Stanley