Alberto Montepeque
East Winsor,New Jersey
Summary
Overview
7
7
years of professional experience
Work History
Scanner
Weforce Solutions HR Manager
07.2023 - Current
- Gathered, sorted and scanned documents to enter into computer system.
- Labeled digital files and document details using predetermined naming conventions.
- Supported staff by allowing access to records for viewing or processing, and followed up for return of original records for proper storage.
- Be a trainer for the new staffing.
Receiving Associate
Link Power Staffing
10.2022 - 07.2023
- Unloaded pallets and deliveries and organized products in warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Recorded regular progress and issues with products.
Call Center Representative
City Bank Guatemala
03.2017 - 04.2022
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Specialist in Psychology -
Mariano Galvez Collage
Guatemala07.2022
Skills
- Routine Equipment Maintenance
- Customer Experience
- Document Scanning Software
- Electronic Charting
Languages
Spanish
Native or Bilingual
Timeline
Scanner
Weforce Solutions HR Manager
07.2023 - Current
Receiving Associate
Link Power Staffing
10.2022 - 07.2023
Call Center Representative
City Bank Guatemala
03.2017 - 04.2022
Specialist in Psychology -
Mariano Galvez Collage
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