Alberto Nieves Jr.
Saint Petersburg,FL
Summary
Experienced in communication, teamwork, critical thinking, and leadership. Demonstrated skills as a Ramp Agent and GSE Administrator at Tampa Ramp. Prioritize safety and effectively train new employees. Adaptable and efficient with time management. Achievements include managing workgroups, conducting safety audits, and developing safety awareness programs.
Overview
22
22
years of professional experience
Work History
GSE Administrator
Tampa Ramp
01.2020 - Current
- I have with my current manager developed a safety awareness program that helps both new and more seasoned employees maintain safety awareness as well as put out any safety policy changes that have been made
- Observed and adopted new techniques from skilled instructors.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Collaborated with management to develop policies and procedures that promote a safe working environment for all staff members.
- Enhanced employee awareness on safety regulations, resulting in fewer violations and penalties from regulatory bodies.
- Maintained up-to-date knowledge on industry trends, best practices, and regulatory requirements related to workplace safety, ensuring compliance across all operations.
- Actively participated in cross-functional QDST meetings to discuss ongoing safety concerns, share insights, and collaborate on solutions.
- Conducted regular audits and inspections to ensure compliance with occupational health and safety standards.
- Provided ongoing coaching and support to employees, reinforcing safe work practices and addressing any concerns or issues promptly.
- Reduced accident rates by identifying potential hazards and implementing corrective measures in the work environment.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Promoted a positive safety culture by recognizing employees who demonstrated exceptional commitment to maintaining a safe work environment.
- Trained new hires, resulting in stronger staff development and increased productivity.
Ramp Agent
Tampa Ramp
11.2019 - Current
- As Ramp Agent I help manage a work group of over 20 people
- I am often tasked with having to make split second decisions for the success of the operation
- I work closely with managers and team leaders from other workgroups
- Managed warehouse operations and verified proper shipment procedures.
- I have maintained and updated documents that we use daily
- Assembled pallets and crates for secure transportation of materials.
- I often complete safety audits that help prevent any safety violations committed by any employee
- Drove forklifts, pallet jacks and other equipment to move materials.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Operated equipment while observing standard safety procedures.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Helped train new employees in safe practices and warehouse procedures.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Maintained clean, orderly work environment free of hazards.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Fostered culture of safety, resulting in fewer workplace accidents and injuries.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Developed and conducted training sessions for new hires, elevating skill level and knowledge base of ramp crew.
Dangerous Goods Agent
Federal Express
01.2017 - Current
- Ensured compliance with international regulations through meticulous documentation and recordkeeping.
- Increased safety awareness by conducting thorough inspections of dangerous goods shipments.
- Minimized risk exposure by meticulously reviewing documentation to confirm compliance with relevant regulations and guidelines.
- Maintained up-to-date knowledge of applicable laws and regulations.
Retail Sales Manager
Vision Ace Hardware
11.2002 - Current
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Education
High School Diploma -
Morris High School
The Bronx, NY06-2001
Skills
- Effective Communication
- Cross-Functional Teamwork
- Strategic Decision Making
- Effective Time Management
- Strategic Leadership
- Flexible Problem-Solving
- Attention to detail
- Engaging and Welcoming
- Confidentiality Management
- Strategic Goal Setting
- Workforce Management
- New Employee Orientation
- Long-Term Planning
- Ongoing Efficiency Enhancement
Languages
Spanish
Limited Working
Timeline
GSE Administrator
Tampa Ramp
01.2020 - Current
Ramp Agent
Tampa Ramp
11.2019 - Current
Dangerous Goods Agent
Federal Express
01.2017 - Current
Retail Sales Manager
Vision Ace Hardware
11.2002 - Current
High School Diploma -
Morris High School
Professional Overview
I have a strong background in communication, teamwork, critical thinking, and leadership. I have significant experience as a Ramp Agent and GSE Administrator at Tampa Ramp, focusing on safety and training new employees. My skills include adaptability and time management. My professional achievements include managing workgroups, conducting safety audits, and developing safety awareness programs.
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