HIGH SPLIT COAX SPLICER
H&G TECHNOLOGY (XFINITY)
07.2024 - Current
Alberto Paez
technician
houston,texas
Timeline
HIGH SPLIT COAX SPLICER
LDM COMMUNICATIONS (contracting company)
03.2024 - 06.2024
HIGH SPLIT COAX SPLICER
H&G TECHNOLOGY (SPECTRUM)
11.2023 - 03.2024
Cable Installation Technician (COAX)
H&G TECHNOLOGY (XFINITY)
07.2023 - 10.2024
Cable Installation Technician (COAX)
H&G TECHNOLOGY (XFINITY)
01.2023 - 07.2024
Cable Installation Technician (COAX)
H&G TECHNOLOGY (XFINITY)
01.2022 - 12.2022
Cable Installation Technician (COAX)
H&G TECHNOLOGY (XFINITY)
01.2021 - 12.2021
Cable Installation Technician (COAX)
H&G TECHNOLOGY (XFINITY)
01.2020 - 12.2020
Cable Installation Technician (coax)
Next Solutions LLC (Direct tv)
05.2019 - 12.2019
Fiber Optic InstallerTechnician
H&G TECNOLOGY (Grande Communications)
01.2019 - 04.2019
Cable Installation Technician (coax)
Next Solutions LLC (DIRECT TV)
01.2018 - 12.2018
Cable Installation Technician (COAX)
STARLIGHT communications (DIRECT TV)
03.2016 - 12.2017
High School Diploma -
CREACION LA VILLA
09.1993 - 07.1998
Work History
HIGH SPLIT COAX SPLICER
H&G TECHNOLOGY (XFINITY)
Houston, Texas
07.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Cable Installation Technician (COAX)
H&G TECHNOLOGY (XFINITY)
Boston, Massachusetts
07.2023 - 10.2024
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.
Cable Installation Technician (COAX)
H&G TECHNOLOGY (XFINITY)
Houston, Texas
01.2023 - 07.2024
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Increased customer loyalty through excellent communication skills, timely arrivals for appointments, and respectful treatment of clients'' property.
- Maintained accurate records of completed jobs, including work orders, inventory reports, and customer feedback forms for quality assurance purposes.
- Optimized installation routes using GPS technology to minimize travel time between jobs while maintaining adherence to appointment schedules.
- Contributed to team productivity by collaborating with colleagues on complex installation projects, sharing knowledge, and assisting with problemsolving.
HIGH SPLIT COAX SPLICER
LDM COMMUNICATIONS (contracting company)
Houston, Texas
03.2024 - 06.2024
- Ensured safety compliance by following company protocols and adhering to local regulations during all splicing activities.
- Stayed up-to-date on industry advancements through regular training sessions, incorporating new techniques into daily operations.
- Delivered exceptional results under challenging conditions, including extreme weather events or limited access situations.
- Mitigated potential service disruptions by conducting regular preventative maintenance and promptly addressing issues as they arose.
- Improved signal quality by accurately testing and adjusting cable signals during installation and maintenance projects.
HIGH SPLIT COAX SPLICER
H&G TECHNOLOGY (SPECTRUM)
Rochester, New York
11.2023 - 03.2024
- Delivered exceptional results under challenging conditions, including extreme weather events or limited access situations.
- Boosted overall network capacity with strategic placement of amplifiers, splitters, filters, taps during installation projects.
- Responded to service requests during and after business hours.
- Maintained accurate documentation of completed work, facilitating easy reference for future maintenance needs.
Cable Installation Technician (COAX)
H&G TECHNOLOGY (XFINITY)
Memphis, Tennessee
01.2022 - 12.2022
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
- Provided training on use, troubleshooting, and calibration of equipment.
- Provided valuable input during team meetings by sharing ideas on process improvements and ways to elevate the overall customer experience.
- Handled escalated customer concerns professionally and effectively, resulting in improved client trust and confidence in our services.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
Cable Installation Technician (COAX)
H&G TECHNOLOGY (XFINITY)
Houston, Texas
01.2021 - 12.2021
- Increased customer loyalty through excellent communication skills, timely arrivals for appointments, and respectful treatment of clients'' property.
- Read blueprints and schematics to correctly place equipment.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Repaired and updated equipment to conform to company-wide standards.
- Installed and configured new devices and system components.
Cable Installation Technician (COAX)
H&G TECHNOLOGY (XFINITY)
Houston, Texas
01.2020 - 12.2020
- Improved customer satisfaction by providing efficient and professional cable installation services.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Researched and evaluated new technologies for use in cabling and telecommunications systems.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Handled escalated customer concerns professionally and effectively, resulting in improved client trust and confidence in our services.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
Cable Installation Technician (coax)
Next Solutions LLC (Direct tv)
Houston, Texas
05.2019 - 12.2019
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Completed all required training courses on new cable installation techniques, equipment, and industry best practices in a timely manner.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Installed and configured new devices and system components.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
Fiber Optic InstallerTechnician
H&G TECNOLOGY (Grande Communications)
Austin, Texas
01.2019 - 04.2019
- Upheld high standards of craftsmanship while working under challenging conditions, including inclement weather or confined spaces.
- Assisted in the training of new technicians, imparting knowledge of industry best practices and safety protocols.
- Achieved optimal network performance by splicing fiber optic cables with precision and speed.
- Improved service quality by regularly inspecting and maintaining fiber optic equipment and tools.
- Collaborated with project managers to ensure timely completion of large-scale fiber optic installation projects.
Cable Installation Technician (coax)
Next Solutions LLC (DIRECT TV)
Houston, Texas
01.2018 - 12.2018
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Enhanced client understanding of cable systems through clear explanations and demonstrations of equipment usage.
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Coordinated installation of new users and relocations of existing users.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Installed and configured new devices and system components.
Cable Installation Technician (COAX)
STARLIGHT communications (DIRECT TV)
Houston, Texas
03.2016 - 12.2017
- Developed and implemented plans for installation of new networks and cabling systems.
- Provided training on use, troubleshooting, and calibration of equipment.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Conducted thorough site surveys before installations to identify potential challenges or hazards that could affect project success or safety.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Maintained detailed records of all cabling and telecommunications activities and equipment.
- Installed and configured new devices and system components.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Education
High School Diploma -
CREACION LA VILLA
MARACAIBO, VENEZUELA 09.1993 - 07.1998
Skills
- Bucket truck operation
- Hand-tool proficiency
- Adaptability to Change
- Fall Protection Training
- Quality Control Procedures
- Cable Splicing Expertise
- Fiber Optic Knowledge
- Team Collaboration
- Active Listening
- Cable splicing
- Installing equipment
- Educating customers
- System Repair
- Device Installation
- Configuring equipment
- Equipment Installation
- Replacing antennas
- Data cabling installation
- Troubleshooting systems
- Power meter usage
- Cable Testing Proficiency
- Problem-Solving
- Safety practices
- Self Motivation
- Professionalism
- Problem-solving aptitude
- Customer Service
- Customer Relations
- Problem Resolution
- Customer Education
- Adaptable and Flexible
- Customer Assistance
- Network configuration
- Fiber Optic Installation
- Cable Troubleshooting
- Troubleshooting skills
- Network Troubleshooting
- System repairs
- Device configuration
- Service Calls
- System Testing
- OSHA Compliance
- Equipment Repair
- Equipment Preparation
- Dispatch Communication
- Equipment Repairs
- Technical Support