Alberto Paniagua-Castaneda
Riverside,CA
Summary
Compassionate social worker with extensive experience delivering social services to diverse populations. Proficient in assessing client strengths, advocating for resources, and conducting comprehensive home and community visits. Respectful professional with demonstrated expertise in conflict resolution and effective decision-making.
Overview
4
4
years of professional experience
Work History
Social Worker II Trainee
San Bernardino County
San Bernardino, CA
10.2024 - Current
- Assisted clients in accessing community resources and support services.
- Conducted assessments to determine client needs and service eligibility.
- Educated clients on available programs and resources for personal development.
- Maintained lists of resources helpful to clients.
- Maintained thorough case history records and wrote detailed reports.
- Attended team meetings and provided feedback on case updates and resource recommendations.
Retail Associate
Polo Ralph Lauren
Orange, CA
08.2021 - 10.2024
- Experience in all departments of the store, including merchandising, employee experience, customer service, and operations.
- Utilizes strong analytics, organization, and time management to set floor plans for increased sales.
- Consistently worked in a team to achieve the main objectives of the store and the company.
- Experience in outreach to customers, providing them with new promotions, as well as helping with orders over the phone and email.
- Collaborated with team members to maintain a positive shopping environment.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Trained new associates on store policies, procedures, and customer service expectations.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education
Bachelor of Arts - Psychology
California State University, Fullerton
Fullerton, CA12-2023
Bachelor of Arts - English
California State University, Fullerton
Fullerton, CA12-2023
Skills
- Fluent in Spanish
- Case management
- Report writing
- Community outreach
- Conflict resolution
- Interpersonal skills
- Policy advocacy
- Employee training
- Client assessment
- Problem solving
Timeline
Social Worker II Trainee
San Bernardino County
10.2024 - Current
Retail Associate
Polo Ralph Lauren
08.2021 - 10.2024
Bachelor of Arts - Psychology
California State University, Fullerton
Bachelor of Arts - English
California State University, Fullerton
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