Alberto Paniagua-Castaneda
San Bernardino County, Department of Aging & Adult Services - Public Guardian
Riverside,CA
5
years of professional experience
Work History
Social Worker II Trainee
1 Year 10 Months- Oversees a full caseload; schedules and conducts reevaluations to determine client needs and service eligibility; and promptly processes detailed case reports.
- Develops and maintains trusting relationships with all clients that promote transparency and resolve all concerns and challenges.
- Educates clients on available programs and resources for personal development.
- Assists clients in hiring caretakers and explaining the onboarding procedures.
- Maintains lists of resources helpful to clients.
- Attends team meetings and provides feedback on case updates and resource recommendations.
- Assists new employees with in-field training and case management procedures.
Retail Associate
3 Years 2 Months- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Collaborated with team to meet store and company objectives, contributing to a unified work environment.
- Collaborated with team members to maintain a positive shopping environment.
- Trained new associates on store policies, procedures, and customer service expectations.
- Managed conflicts with a calm demeanor, utilizing problem-solving and interpersonal skills to maintain customer satisfaction.
- Applied analytics and organization to create floor plans, enhancing store layout for improved customer flow.
- Experience in outreach to frequent customers to build and maintain trusting relationships.
Jumpstart Member
7 Months- Participated as an AmeriCorps member for a Federal Work-Study job, Jumpstart AmeriCorps, an award-winning network of volunteers who provide individualized attention and positive adult-child relationships to prepare children attending preschool in underserved communities for school success.
- Implemented research-based early childhood curriculum, supported family involvement, promoted children's oral language and social-emotional skills through ongoing individualized relationships with children, and increased adult support in the learning environment.
- Collaborated with a team of five to plan and implement weekly in-classroom activities for a class of 20 preschool children.
- Received intensive training and professional development in early childhood theory and practice, language and literacy, and social-emotional skill development, and inclusive learning environments tailored to support children's strengths.
- Participated in Child and Adolescent Studies-141 course to support skill development.
Education
Bachelor of Arts - Psychology
Bachelor of Arts - English
Skills
Fluent in Spanish
Caseload management
Report writing
Community outreach
Conflict resolution
Resource coordination
Client advocacy
Interpersonal communication
Policy advocacy
Employee training
Client assessment
Problem solving
Timeline
Social Worker II Trainee
San Bernardino County, Department of Aging & Adult Services - Public Guardian
10.2024 - CurrentRead More
Jumpstart Member
Jumpstart AmeriCorps
01.2023 - 08.2023Read More
Retail Associate
Polo Ralph Lauren
08.2021 - 10.2024Read More
California State University, Fullerton
Bachelor of Arts from English
Read More
California State University, Fullerton
Bachelor of Arts from Psychology
Read More