ALBERTO POLANCO
Lawrence,MA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
5
5
years of professional experience
Work History
Line Cook
Rehoboth Baking Co.
Rehoboth, USA
11.2023 - 02.2024
- Worked with a team during high extensity hours
- Organized workflow to improve efficiency in the kitchen
- Acknowledged and communicated faults in quality to kitchen stall
- Prepared orders in a timely fashion without compromising quality
- Lead station to optimize overall line production
- Recorded production data for analysis and process improvement discussions
- Monitored product quality to ensure compliance with standards
- Promoted workplace safety by following OSHA guidelines
Shift Worker
Monogram Foods
Wilmington, USA
05.2023 - 08.2023
- Developed and implemented strategies to improve team performance and productivity.
- Monitored workflow processes and identified areas of improvement.
- Coached and mentored individuals on professional development goals.
- Facilitated collaboration between departments to ensure successful project completion.
- Reported any incidents or accidents that occurred during the shift.
Customer Service Representative
Moderno Appliance & Furniture
Lawrence, MA
06.2019 - 08.2019
- Greeted customers upon arrival and provided appropriate information regarding the merchandise.
- Developed strong relationships with customers by providing personalized assistance and support.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
Education
Bachelor of Science - Civil Engineering
University of Massachusetts - Dartmouth
North Dartmouth, MA05.2025
High School Diploma - English
Lawrence High School
Lawrence, MA06.2020
Skills
- TASK PRIORITIZATION
- COMMUNICATION
- PRESSURE HANDLING
- CRITICAL THINKING
- ORGANIZATIONAL SKILLS
- TEAMWORK AND COLLABORATION
- ADAPTABILITY AND FLEXIBILITY
- CUSTOMER SERVICE
Languages
- English, Bilingual Or Proficient (C2)
- Spanish, Bilingual Or Proficient (C2)
Timeline
Line Cook
Rehoboth Baking Co.
11.2023 - 02.2024
Shift Worker
Monogram Foods
05.2023 - 08.2023
Customer Service Representative
Moderno Appliance & Furniture
06.2019 - 08.2019
Bachelor of Science - Civil Engineering
University of Massachusetts - Dartmouth
High School Diploma - English
Lawrence High School