Alberto Reis
Haledon,NJ
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
Overview
17
17
years of professional experience
Work History
Branch Manager
Passaic Metal Products
Clifton , NJ
06.2007 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as vendors and suppliers.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Assisted other branches when needed
- Assisted other branches with special projects.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Planned work schedules to maintain adequate staffing levels.
- Verified cash by balancing cash drawers and maintaining cash count records.
Education
High School Diploma -
Kearny High School
Kearny, NJ06-1990
Skills
- Branch Operations Management
- Team Leadership
- Staff Training
- Excellent work ethic
- Process Improvement
- Customer and vendor relations
Languages
Portuguese
Native/ Bilingual
Spanish
Limited
Timeline
Branch Manager
Passaic Metal Products
06.2007 - Current
High School Diploma -
Kearny High School
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