Alberto Rodriguez

• Improved customer service by projecting friendly and knowledgeable attitude.
• Opened and closed store by counting registers, making deposits, and storing and filing all daily paperwork.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Submitted reports to senior management to aid in business decision-making and planning.
• Trained and mentored new employees.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

• Ensuring a smooth and efficient transition for both companies, minimizing disruptions to customers and employees.
• Educating employees on new systems, processes, and company culture.
• Assisting with the transition to new store layouts, branding, and operational procedures.
• Communicating changes to customers and addressing any concerns or questions related to the merger.

• Engaged in friendly conversation with customer to better uncover individual needs.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Employing effective sales strategies to close deals and meet sales targets.
• Collaborating with colleagues to achieve team goals and maintain a positive work environment.
• Promoting additional products or services to enhance customer value.
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● Build relationships with retail customers, while providing them with relevant and memorable product demonstrations

● Provide knowledge transfer and training of peers and sales consultants on LG Home Theater products. Be an advocate for LG Home Theater products

● Provide weekly insights, experiences, performance of the LG Experiences, promotions and sales best practices

● Make complex technology simple for clients to understand and see unique value

• Solved customer challenges by offering relevant products and services.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Answered customer questions about sizing, accessories, and merchandise care.
• Staying up-to-date on Best Buy's product offerings, including electronics, appliances, and accessories.