ALBERTO RUIZ FONTANEZ
Orlando,FL
Summary
Dynamic professional with a proven track record in guest relations and strong organizational skills, honed across roles at prestigious organizations like Marriott Grande Vista. Excelled in enhancing guest satisfaction through exceptional service and discretion. Skilled in cross-cultural sensitivity, demonstrated through delivering over 150 educational presentations weekly at Sea World.
Overview
26
26
years of professional experience
Work History
Lobby Attendant
Marriott grande vista
Orlando, FL
10.2019 - 12.2024
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction
- Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities
Office Assistant/ Parents Relations Manager
Light Years Ahead Child Care
Altamonte Springs, FL
11.2013 - 01.2014
- Greeted parents and prospective clients, answered phones and attended to clients' needs and requests
- Handled clerical duties, including making copies and faxing documents
- Processed payment and answered questions relating to prices, services and location
Front Desk Agent/Recreation Team Member
Hilton Orlando
Orlando, FL
10.2009 - 03.2013
- Processed guest check-ins and check-outs on a daily basis, for average of 700 plus guests per week
- Set up pool cabanas and rented out equipment
- Handled/solved guest complaints with guest service solutions
- Organized and participated in recreation activities, including implementing Tennis with Al
Educator III
Sea World
Orlando, FL
03.2009 - 08.2009
- Delivered over 60 presentations about Sea World animals per week
- Assisted guests with directions to attractions and exhibits
Guest Services Host
Discovery Cove Resort
Orlando, FL
09.2007 - 11.2007
- Introduced guests to the Discovery Cove property: a unique all-inclusive resort
Walt Disney World Resort
Orlando, FL
08.1998 - 03.2003
Education
Bachelor's Degree - Cinema Studies
University of central Florida
Orlando, FLMaster's Degree - Hospitality & Tourism Management
University of Central Florida- Rosen College of Hospitality
FLSkills
- Guest relations
- Dependability
- Discretion and confidentiality
- Strong organization
- Assertiveness
- Cross-cultural sensitivity
Detailed References
None Specified
Occupational Licenses Certificates And Training
None Specified
Timeline
Lobby Attendant
Marriott grande vista
10.2019 - 12.2024
Office Assistant/ Parents Relations Manager
Light Years Ahead Child Care
11.2013 - 01.2014
Front Desk Agent/Recreation Team Member
Hilton Orlando
10.2009 - 03.2013
Educator III
Sea World
03.2009 - 08.2009
Guest Services Host
Discovery Cove Resort
09.2007 - 11.2007
Walt Disney World Resort
08.1998 - 03.2003
Bachelor's Degree - Cinema Studies
University of central Florida
Master's Degree - Hospitality & Tourism Management
University of Central Florida- Rosen College of Hospitality
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