Alberto Santana Mendez
Summary
Motivated professional with a strong background in customer service and team leadership. Expertise in building customer relationships and enhancing guest experiences through personalized engagement. Proven success in training staff and managing operations to drive efficiency and brand loyalty.
Overview
7
7
years of professional experience
Work History
Educator & Product Operations Educator (POE)
Lululemon
08.2025 - Current
- Deliver premium guest experiences through personalized engagement and in-depth product knowledge.
- Build strong customer relationships to drive brand loyalty and consistent sales performance.
- Executed product operations tasks to ensure timely shipment processing, accurate inventory, and effective restocking for optimal sales floor readiness.
- Maintained back-of-house organization to facilitate smooth inventory flow and support operational efficiency.
- Assisted with visual merchandising to enhance sales floor presentation aligned with brand standards, driving customer engagement.
- Collaborate with team members to achieve store goals while upholding company culture and values.
Resort Associate
LEGOLAND New York
Goshen
06.2024 - 05.2025
- Delivered exceptional guest service in fast-paced entertainment environment, contributing to positive visitor experiences.
- Collaborated with multiple departments to improve visitor experience, streamlining service delivery.
- Ensured park cleanliness, safety, and operational standards, fostering a welcoming atmosphere for guests.
Teacher Assistant / Head Cook
Morrison Lab School at SUNY Orange
Middletown
05.2022 - 05.2025
- Led kitchen operations as Head Cook, preparing and serving nutritious meals aligned with dietary guidelines.
- Coordinated meal schedules while effectively communicating dietary needs, allergies, and preferences to ensure student safety.
- Managed inventory, ordering, and food safety compliance in accordance with health regulations.
- Facilitated structured, effective learning environments by assisting lead teachers in classroom management.
- Enhanced early childhood development through active classroom engagement and tailored daily activities.
Certified Trainer
Chipotle Mexican Grill
Middletown
11.2019 - 08.2023
- Developed onboarding program for new employees to align with company standards.
- Improved team efficiency, food quality, and customer satisfaction.
- Collaborated with colleagues to achieve shared goals, enhancing team cohesion.
Shift Lead
Smoothie King
Middletown
03.2022 - 05.2023
- Led shift operations, supervising team to achieve operational efficiency.
- Maintained high standards of customer service and product quality to enhance customer satisfaction.
- Managed cash handling, closing procedures, and administrative tasks to maintain accurate financial records.
Education
Bachelor of Arts - Digital Communications And Media
Dominican University New York
Orangeburg, NY05-2026
Skills
- Curriculum Development
- Educational Assessment
- Staff training
- Guest service
- Team leadership
- Bilingual: English & Spanish
- Adaptability & Problem-Solving
- Interpersonal communication
- Adaptability & Problem-Solving
- Guest engagement
- Employee training
- Effective communication
- Team collaboration
Timeline
Educator & Product Operations Educator (POE)
Lululemon
08.2025 - Current
Resort Associate
LEGOLAND New York
06.2024 - 05.2025
Teacher Assistant / Head Cook
Morrison Lab School at SUNY Orange
05.2022 - 05.2025
Shift Lead
Smoothie King
03.2022 - 05.2023
Certified Trainer
Chipotle Mexican Grill
11.2019 - 08.2023
Bachelor of Arts - Digital Communications And Media
Dominican University New York