Alberto Torres
Miami
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Custodial Supervisor
FIU
Miami
08.2025 - Current
- Supervised custodial staff to ensure efficient daily operations and facility cleanliness.
- Trained new employees on safety protocols and proper cleaning techniques.
- Scheduled and assigned tasks to custodial team based on facility needs.
Contract Liason
Allied Universal Security Services
Miami
08.2023 - 08.2025
- Coordinated communication between departments to streamline project execution.
- Managed schedules and timelines to ensure project milestones were met efficiently.
- Resolved conflicts by promoting collaboration and understanding among team members.
- Conducted research to support decision-making for ongoing strategic initiatives.
Custodial Worker
FIU
Miami
02.2022 - 08.2023
- Maintained cleanliness in classrooms and common areas across campus facilities.
- Operated cleaning equipment and machinery to ensure safe and efficient operations.
- Managed waste disposal and recycling programs to promote a sustainable environment.
- Inspected facilities regularly for cleanliness and safety compliance standards.
Customer Service Representative
Progressive
Miami
02.2019 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Supervision And Managment
Miami Dade College
Miami, FLSkills
- Data entry
- Critical thinking
- Customer service
- Active listening
- Verbal and written communication
- Workplace safety
Languages
- Spanish
- English, Native or Bilingual
- Spanish, Native or Bilingual
Timeline
Custodial Supervisor
FIU
08.2025 - Current
Contract Liason
Allied Universal Security Services
08.2023 - 08.2025
Custodial Worker
FIU
02.2022 - 08.2023
Customer Service Representative
Progressive
02.2019 - 02.2021
Bachelor of Science - Supervision And Managment
Miami Dade College