ALBERTO Y. ACUNA
Technician
Fort Worth,TX
Summary
Experienced with diagnosing and fixing cell phone hardware and software malfunctions. Utilizes technical skills to perform precise repairs and maintain device functionality. Track record of providing efficient and reliable service, ensuring customer satisfaction.
Overview
22
22
years of professional experience
Work History
Cellphone Technician
Indeed/ Foxconn
10.2024 - 02.2025
- Experienced with diagnosing and fixing cell phone hardware and software malfunctions
- Utilizes technical skills to perform precise repairs and maintain device functionality
- Track record of providing efficient and reliable service, ensuring customer satisfaction
- Diligent Cellphone repair Technician with solid foundation in cell phone repair and troubleshooting
- Successfully diagnosed and resolved wide range of hardware and software issues, ensuring customer satisfaction
- Demonstrated proficiency in problem-solving and technical acumen, consistently delivering high-quality repairs
- Experienced with diagnosing and repairing various mobile devices
- Utilizes precision and attention to detail to ensure quality repairs and customer satisfaction
- Knowledge of industry-standard tools and techniques enhances service efficiency and effectiveness
- Professional cell phone technician prepared for this role
- Proven ability to diagnose and repair mobile devices, ensuring optimal functionality
- Strong focus on team collaboration and achieving results, adaptable to changing needs
- Skilled in troubleshooting, software updates, and customer service, known for reliability and efficiency
- Professional technician with significant experience in mobile device repair and diagnostics
- Skilled in troubleshooting, hardware and software solutions, screen replacements, and battery swaps
- Strong team collaborator focused on delivering reliable, high-quality results and adapting to evolving challenges
- Known for precision, efficiency, and excellent customer service
- As repair professional, brings valuable expertise in diagnosing and resolving cell phone issues
- Track record of delivering reliable repairs and maintaining high standards
- Collaborative team player, adaptable to changing demands, known for technical proficiency and attention
- De-soldered and re-soldered connections between parts and motherboard
- Erased user data, debugged application issues and refurbished devices for resale
- Installed new operating systems in Motorola devices
- Developed troubleshooting guides for common cell phone issues, expediting diagnosis process for technicians
- Maintained a clean and organized workspace, leading to increased efficiency and productivity
- Documented repair procedures meticulously to ensure consistency in service quality across the team
- Adhered to safety protocols while working with delicate components, preventing potential damage during repairs
Cellphone Store Owner
Amigo Cellphones
03.2013 - 12.2021
- Company Overview: Partnership with BOOSTS MOBILE Cellphone Carrier, opening 3 physical stores at Fort Worth Area
- Owner of the Store
- Greeting customers, identifying cell phone problems, fixing issues, running tests, assessing functionality, replacing parts, and maintaining repair records
- Installing and configuring new devices and system components
- Asking customers about equipment issues, diagnosing technical problems, replacing parts, performing repairs, and maintaining repair records
- Repairing and changing parts for Iphoe and Samsung devices
- Unlocking Cellphones
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports
- Prepared bank deposits and handled business sales, returns and transaction reports
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs
- Consulted with customers to assess needs and propose optimal solutions
- Conducted target market research to discover customer needs and analyze competitor trends
- Partnership with BOOSTS MOBILE Cellphone Carrier, opening 3 physical stores at Fort Worth Area
Solar Sales Consultant
DFW Green Solar/ Powur
01.2019 - 10.2021
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction
- Created sales and marketing tools, growing clientele and generating quality sales leads
- Proposed commercial sustainability practices and solar lighting installations, reducing energy costs and environmental impact over 100%
- Maintained currency on changing industry conditions and product
- Provided post-installation support to ensure client satisfaction and long-term loyalty to the company’s services
- Optimized sales strategies by analyzing performance data, identifying areas for improvement, and implementing necessary adjustments to achieve continued success
- Boosted solar panel sales by implementing effective lead generation strategies
- Conducted in-depth energy assessments for potential clients to identify optimal solar solutions tailored to their needs
- Negotiated contracts with clients that balanced their interests while maximizing profitability for the company
- Prepared or reviewed detailed design drawings, specifications, or lists related to solar installations
- Gave smooth and successful presentations at customer locations
Cellphone Repair Technician
12.2018 - 06.2020
- Owner of the Store
- Greeting customers, identifying cell phone problems, fixing issues, running tests, assessing functionality, replacing parts, and maintaining repair records
- Installing and configuring new devices and system components
- Asking customers about equipment issues, diagnosing technical problems, replacing parts, performing repairs, and maintaining repair records
- Repairing and changing parts for Iphoe and Samsung devices
- Unlocking Cellphones
Videogame Technician
Game Stop
08.2008 - 08.2014
- Inspected systems, troubleshot faults and replaced malfunctioning parts with new or repaired components
- Completed rebuilding and restoration services to restore machines to full functionality
- Referred to manuals and wiring diagrams to gather information needed to repair machines
- Tested machines to determine proper functioning
- Diagnosed technical issues in arcade games, ensuring optimal functionality for patrons
- Performed routine maintenance on gaming equipment to minimize downtime and enhance customer experience
- Conducted regular inspections to prevent potential game malfunctions
- Calibrated gaming systems for accurate performance and user satisfaction
- Replaced faulty components to maintain high operational standards
- Performed software updates to ensure games were operating with the latest features
- Reported concerns, broken machines, and out-of-order games to supervisor
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris
- Completed preventive maintenance on machines to enhance production and maintain quality
- Completed rebuilding and restoration services to restore machines to full functionality
Direct TV and Dish network Technician
06.2003 - 12.2013
- Sale and installation Direct TV
- Install Network Interface Device (NID) and rearrange inside wire
- Place and replace Customer Premise Equipment (CPE)
- Place cross-connects as appropriate between SAC point and the 7330 or its equivalent
- Verify all services are working and demonstrate, sell and bill video service while engaging with customers
- Installing and programming TV on the wall
- Subcontractor for Dish Network and Direct TV Authorized dealer sales and installation of satellite equipment
- Installed and maintained satellite dishes to ensure optimal signal reception
- Troubleshot technical issues for customers, enhancing service reliability
- Conducted routine maintenance checks for improved equipment performance
- Improved customer satisfaction by swiftly resolving service disruptions
- Configured satellite systems to meet specific customer requirements
- Enhanced operational efficiency with precise installation techniques
- Responded to service calls to address and resolve technical problems
- Optimized system performance, adjusting settings as needed
- Identified and corrected installation errors to maintain service quality
- Provided technical support for complex installation projects
- Calibrated equipment for accurate and reliable service delivery
- Resolved connectivity issues, minimizing downtime for users
- Followed safety protocols to ensure secure and compliant installations
- Collaborated with team members to enhance service delivery
- Educated customers on equipment use for improved user experience
- Installed and configured new devices and system components
- Installed wiring, cabling and networking hardware on customer premises
- Performed regular maintenance checks on installed systems, ensuring continued functionality for satisfied customers
Education
Associate of Science -
Home Inspector
07.2011
Associate of Science - undefined
Small Business Administration
11.1985
Escuela Militar de Cadetes - undefined
(Oficial)
12.1976
Colegio Diego H. de Gallego - undefined
11.1974
Skills
- Component installation
- Mobile device management
- Device assembly
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Cellphone Technician
Indeed/ Foxconn
10.2024 - 02.2025
Solar Sales Consultant
DFW Green Solar/ Powur
01.2019 - 10.2021
Cellphone Repair Technician
12.2018 - 06.2020
Cellphone Store Owner
Amigo Cellphones
03.2013 - 12.2021
Videogame Technician
Game Stop
08.2008 - 08.2014
Direct TV and Dish network Technician
06.2003 - 12.2013
Associate of Science - undefined
Small Business Administration
Escuela Militar de Cadetes - undefined
(Oficial)
Colegio Diego H. de Gallego - undefined
Associate of Science -
Home Inspector
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