Alberto Alejandro Fonseca
Miami Gardens,FL
Summary
Methodical network administrator with 3 years of experience in supporting server environments. Resourceful in managing network infrastructure and optimizing environment while reducing redundancy. Capable in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope.
Excellent communicator when interfacing with other teams, vendors and end-users. Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Overview
8
8
years of professional experience
Work History
Community Manager
Light Vision Agency
La Habana, Cuba
03.2022 - 10.2022
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Managed community within established cost constraints.
Social Media Manager
AANT Agency
Miami, FL
04.2021 - 10.2022
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Analyzed and reported social media and online marketing campaign results.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Identified target market and key segments through in-depth analysis of markets and related trends.
Marketing Manager
Octava Nota Music Group
La Habana, Cuba
01.2020 - 02.2022
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Transformed corporate website and social media platforms to better engage customers and promote sales.
- Generated reports detailing campaign performance, customer engagement and engagement trends.
Network Administrator
General Prosecutor Of The Republic Of Cuba
La Habana, Cuba
11.2018 - 02.2022
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Constructed and maintained Virtual Local Area Network (VLAN).
- Identified and immediately resolved issues with network devices.
- Managed and maintained stability of network and wireless services throughout enterprise.
- Planned, coordinated and implemented network security measures.
- Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure.
- Managed Windows domain move and raised domain level.
- Developed and refined build process and configurations, and contributed to network automation.
IT Support Engineer
General Prosecutor Of The Republic Of Cuba
La Habana, Cuba
09.2018 - 11.2018
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Activated accounts for clients interested in new services.
Education
Bachelor of Science - Computer Engineering
Universidad De Las Ciencias Informáticas
La Habana, Cuba07.2018
Skills
- Administering Social Media Accounts
- Social Media Engagement
- SEO Optimization
- Social Media Content Writing
- Analytics and Reporting
- Software Management
- Performance Monitoring and Optimization
- Hardware Installation
- Data Backups
- Application Configuration
- Monitoring Tools
- Microsoft Active Directory
- Microsoft Proxy Server
- System Upgrades
- Hardware and Software Monitoring
- LAN and WAN Control
- Virtual Machine Operation
- VMware and Oracle (VM)
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Community Manager
Light Vision Agency
03.2022 - 10.2022
Social Media Manager
AANT Agency
04.2021 - 10.2022
Marketing Manager
Octava Nota Music Group
01.2020 - 02.2022
Network Administrator
General Prosecutor Of The Republic Of Cuba
11.2018 - 02.2022
IT Support Engineer
General Prosecutor Of The Republic Of Cuba
09.2018 - 11.2018
Bachelor of Science - Computer Engineering
Universidad De Las Ciencias Informáticas
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