Alberto Velez
Gilroy,CA
Summary
Seasoned Anti-Money Laundering Case Investigator and Senior Service Officer at BMO Bank, adept in money laundering investigations and enhancing customer satisfaction. Spearheaded data integration processes and forensic accounting methods, uncovering suspicious transactions. Excelled in mentoring staff, boosting team efficiency, and achieving high satisfaction ratings through innovative service solutions and effective communication.
Overview
12
12
years of professional experience
Work History
AML Case Investigator
BMO Bank
Gilroy , CA
05.2013 - Current
- Created process to capture, integrate, and maintain data supporting field information applications.
- Employed logic and analytical skills to solve complex problems and identify patterns indicative of criminal activity.
- Organized and maintained files of all investigative activities.
- Analyzed vast amounts of data using forensic accounting methods to uncover hidden assets and fraudulent transactions.
- Attended training sessions to stay current on new investigative trends and technologies.
- Maintained strict confidentiality and discretion in handling sensitive information and investigations.
- Maintained detailed case log of all cases assigned to monitor progress and completion.
- Trained and mentored field investigators and worked with team lead to identify skills, problem areas, and opportunities for staff development and improvement.
- Presented case summaries at team meetings for review purposes.
Senior Service Officer
BMO Bank / Bank of the West
San Jose, CA
05.2013 - Current
- Promoted available products and services to customers during service, account management and order calls.
- Participated in recruitment efforts by interviewing potential candidates for open positions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Assisted with developing marketing campaigns aimed at increasing brand awareness among potential customers.
- Provided guidance on complex customer service matters.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Created effective communication channels between customers and senior management teams.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Developed and implemented new procedures for customer service operations.
Education
High School Diploma -
Fremont High School
Fremont, CA06-2002
Skills
- Money laundering investigations
- Research
- Evidence collection
- Records handling
- Risk assessment
- Investigation management
- Trend monitoring
- Detailed report writing
- Claims trend analysis
- Report generation
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
AML Case Investigator
BMO Bank
05.2013 - Current
Senior Service Officer
BMO Bank / Bank of the West
05.2013 - Current
High School Diploma -
Fremont High School
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