Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Fields

Newark,DE

Summary

After more than fifteen years with Capital One and over ten years within AML at Capital One, I am ready to take my career to the next level. My influence on my current team as a people leader, experience across multiple lines of business, certifications, and collaboration experience will enable me to succeed in a new role. My experience will also allow me to partner with other teams across AML and other risk management groups in order to work on improving and maintaining an efficient risk program at Capital One.

Overview

17
17
years of professional experience
1
1
Certification

Work History

AML Sr. Investigator II

Capital One
06.2018 - Current
  • Managed, developed, and trained a team of seven auto fraud investigators
  • Responsible for fraud process redesign in the auto line of business
  • Co-Ownership of both the Investigator Manual and Reference Document
  • Redesign both the Investigator Manual and Reference Document
  • Monthly Manager Reviews and review of both 3+ SAR filings and filings over $1 million on a monthly basis for each investigator
  • Assisted in developing the Fraud Decision Matrix for auto to replacement the prior Investigation File
  • Assist investigator in reviewing accounts for not only fraud red flags but also potential money laundering concerns
  • Worked with EDD closing team to put in place a process for closing recommendations for auto line of business customers
  • Pipeline and alert/case routing management.

AML Sr. Investigator III

Capital One
09.2007 - Current
  • Managed, developed, and trained a team of nine card fraud rings investigators
  • Responsible for fraud process redesign in card fraud rings space
  • Responsible for partnering with Strategy and Intent for all changes to card fraud rings process
  • Monthly Manager Reviews including High Value SAR reviews and providing synopsis of those to senior leaders
  • Clarity Trailblazers representative from fraud
  • Clarity point of contact for card fraud moving to this system
  • Point of contact for all fraud access requests
  • Continually work with both commercial card and bustout front line teams for process improvements in referrals to card fraud rings
  • Owner of the card fraud rings IVM
  • Pipeline and alert/case routing management.

AML Sr. Investigator 1

Capital One Investing
02.2017 - 06.2018
  • Trained new hires and Quality Assurance on brokerage products and trends as well as provide feedback to new hires for re-works received
  • Continue to provide peer review feedback for new narrative and manager re-works received, as well as feedback for report reviews and areas that need improvement
  • Point person for complex multi-line of business investigations and SAR filings for brokerage and Retail Bank/Capital One 360 (CO360) by learning both Retail and CO360 lines of business in addition to the brokerage line of business
  • Point of contact for the brokerage line of business for both incoming and outgoing 314B requests
  • Conducted standup meetings for our team and acted as primary point of contact for system/escalated issues when my manager is out of office, while also maintaining 98.43% QA and 99.65% QC scores.

AML Investigator II

Capital One Investing
07.2014 - 02.2017
  • Managed both alert and case queues which involved performing account reviews to detect money laundering, insider trading, market manipulation, and other criminal activities
  • Additionally, performed new account reviews for Managed accounts to determine risk levels that should be appropriate for the accounts
  • Composed narratives and supporting documentation for both non-issue alerts/cases as well as both Fraud and AML SAR filings
  • Designated point person for Fraud Ring SAR filings and joint SAR filing with both CO360 and Retail Bank
  • Conducted both daily and monthly reports for both brokerage lines of business to monitor for market manipulation, insider trading, flow through of funds, suspicious wire activity, as well as suspicious funding activity
  • Provided support to management in creating material and documenting best practices to help implement changes to job aids and procedures
  • Mentored new hires and assisted them with management re-works and answering line of business questions they had.

Transfer In Specialist

Capital One Investing
03.2010 - 07.2014
  • Assisted in assets transfers in to the brokerage for both new and existing customers
  • Worked as a personal liaison for the customer between our back office and other firm's back office while they went through the transfer process
  • Managed between 45 and 80 active transfers on a weekly basis as well as assisting in resolving escalated transfer issues
  • Assisted in the implementation of a dedicated IRA rollover team
  • Trained and mentored two full time Transfer In Specialists as well as four dedicated IRA rollover team members.

Customer Service

ING Direct/Capital One Investing
09.2007 - 03.2010
  • Assisted new customers in opening accounts and provided both market and product knowledge to these customers
  • Worked on a Capital One Investing deceased customer project which involved contacting beneficiaries listed on accounts, or best contact on file to avoid the accounts being setup for escheatment
  • Assisted with the conversion of previous ING DIRECT Mutual fund accounts to the new Capital One Investing (legacy ShareBuilder) platform.

Education

Criminal Justice -

Wilmington University
05.2025

Skills

  • Detailed report writing
  • Interview techniques
  • Continuous Improvement
  • Fraud Investigations
  • Money laundering investigations
  • Supervising investigations
  • Team Leadership
  • Complex Problem-Solving
  • Operations Management
  • Performance Management
  • Teamwork and Collaboration
  • Training and Development

Certification

  • CAMS, 09/01/16
  • CAMFP, 01/01/23

Timeline

AML Sr. Investigator II

Capital One
06.2018 - Current

AML Sr. Investigator 1

Capital One Investing
02.2017 - 06.2018

AML Investigator II

Capital One Investing
07.2014 - 02.2017

Transfer In Specialist

Capital One Investing
03.2010 - 07.2014

AML Sr. Investigator III

Capital One
09.2007 - Current

Customer Service

ING Direct/Capital One Investing
09.2007 - 03.2010

Criminal Justice -

Wilmington University

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Heather Fields