Albert S. Rosales
Bakersfield,CA
Summary
Committed Platform Operator with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly.
Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
3
3
years of professional experience
Work History
Platform Operator
Bolthouse Farms Inc.
7200 East Brundage Lane I Bakersfield CA 93307
01.2022 - Current
- Set up machines to start production cycles and controlled machine settings.
- Made sure that products were produced on time and are of good quality.
- Inspected finished products for quality and adherence to customer specifications.
LEAD
Bolthouse Farms Inc.
7200 East Brundage Lane I Bakersfield California
04.2022 - 02.2023
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Continuously checked products for quality assurance according to strict guidelines.
Technical Support
Teleperformance
72820 San Bernardino PUE Mexico
02.2020 - 12.2020
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support and later on Tier 2 IT to non-technical internal users through desk side support services.
- Managed high levels of call flow and responded to several technical support needs.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Education
High School Diploma -
CECyTE Puebla
Puebla,MEX06.2019
Skills
- Hand-Eye Coordination
- Valid Driver's License
- Operations and Logistics
- Equipment Set-Up
- Safety Protocols
- Plant Safety
- Effective Communication
- Continuous Improvements
- Job Assignments
- Customer Support Needs Assessment
- Troubleshooting and Assistance
- Software Diagnosis
Accomplishments
- Achieved to escalate to multiple job roles through effective and accurate tasks.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
LEAD
Bolthouse Farms Inc.
04.2022 - 02.2023
Platform Operator
Bolthouse Farms Inc.
01.2022 - Current
Technical Support
Teleperformance
02.2020 - 12.2020
High School Diploma -
CECyTE Puebla