Albin Cromika
Latham,NY
Summary
Technical support professional with robust background in resolving technical issues and enhancing user satisfaction. Known for exceptional troubleshooting and problem-solving skills, consistently ensuring smooth system functionality. Highly collaborative team member focused on achieving results and adapting to evolving needs, with strong communication and technical skills.
Experienced with troubleshooting complex technical issues to ensure seamless operations. Utilizes strong analytical abilities to diagnose and resolve system problems effectively. Knowledge of customer service principles to provide exceptional user support and maintain high satisfaction levels.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
33
33
years of professional experience
Work History
Photolithography Technical Support Engineer
Nikon Precision Inc
01.2001 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured and tested new software and hardware.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Offered assistance in implementing and developing training programs.
- Delivered Tier-3 support and SME input to internal and external customers.
- Developed and maintained technical documentation, aiding in quicker onboarding of new team members and serving as reference tool.
- Reduced system downtime significantly utilizing six sigma approach to analysis of machine down events.
Electronics Technician (US Navy - Submarines)
US Navy
07.1991 - 07.1997
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Enhanced system performance by troubleshooting and repairing electronic equipment.
- Utilized advanced diagnostic tools for accurate identification of system faults, minimizing repair times significantly.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
Education
No Degree - Cellular And Molecular Biology
Slippery Rock University of Pennsylvania
Slippery Rock, PASkills
- Technical support
- Technical troubleshooting
- Problem-solving
- Application support
- System troubleshooting
- Hardware configuration
- Root-cause analysis
Accomplishments
As Site Technical Lead during initial fab construction through first full loop of an overseas HVM fab I gained invaluable experience in team building, customer relations and project management.
Timeline
Photolithography Technical Support Engineer
Nikon Precision Inc
01.2001 - Current
Electronics Technician (US Navy - Submarines)
US Navy
07.1991 - 07.1997
No Degree - Cellular And Molecular Biology
Slippery Rock University of Pennsylvania
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