Albina Kadirova
Saint Louis,MO
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
17
17
years of professional experience
Work History
Banker
US BANK
Saint Louis MO
09.2024 - Current
- Managed client relationships to enhance satisfaction and retention.
- Analyzed financial data to provide tailored banking solutions for clients.
- Led team initiatives to improve operational efficiency and service delivery.Financial Advising: Guide clients on banking products, loans, credit options, and investment solutions to meet their needs.
Customer Service Manager
AmcExpress LLC
St. Louis, MO
02.2015 - 10.2023
- Established key performance indicators for team productivity and service quality assessment.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
Special Needs Caregiver
Victor’s Home Care LLC
St. Louis, MO
02.2014 - 01.2015
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individuals.
Teller
First State Community Bank
Imperial, MO
01.2011 - 11.2012
- Resolved customer issues promptly, enhancing satisfaction and loyalty through effective communication.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Customer Service Representative
JCPenney
Sioux Falls, SD
09.2009 - 01.2011
- Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Science of Business Administration
Southeast Technical Institute
Sioux Falls, SD05-2011
Skills
Communication skills
Bilingual
Leadership
Time management
Cash Handling
Schedule Management
Relationship building
Customer Relations
Problem solving
Self management
Customer service
Accomplishments
Consistently achieved 100% customer satisfaction and was recognized as a Top Performer for two consecutive quarters. While serving in a CRC 2 role, consistently delivered performance metrics at the level of a CRC 5 through strong results, productivity, and customer service excellence.
Timeline
Banker
US BANK
09.2024 - Current
Customer Service Manager
AmcExpress LLC
02.2015 - 10.2023
Special Needs Caregiver
Victor’s Home Care LLC
02.2014 - 01.2015
Teller
First State Community Bank
01.2011 - 11.2012
Customer Service Representative
JCPenney
09.2009 - 01.2011
Science of Business Administration
Southeast Technical Institute