Albino Sanchez
Mineral Wells,TX
Summary
Proven Shipping Specialist and Account Manager with a track record of enhancing customer satisfaction and streamlining operations at Boeing. Skilled in SAP and exceptional communication, adept at problem-solving and improving quality assurance. Demonstrated ability to build strong relationships and efficiently manage time, ensuring compliance and operational excellence.
Overview
12
12
years of professional experience
Work History
Shipping Specialist
Boeing
08.2015 - Current
- Use the SAP system for all shipments, ensuring real-time visibility and accurate delivery estimates.
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery..
- Improved supply chain customer satisfaction ratings through efficient problem resolution.
- Improved quality assurance operations by inspecting materials and verifying delivery compliance.
- Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
- Built exceptional rapport with transportation companies to create seamless operations.
Account Manager
Iidon Security Associates
05.2012 - 08.2015
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Masters of Education - Specialization in Leadership
American InterContinental University
Schaumburg, IL11.2012
Skills
- Customs Compliance
- Teamwork and Cooperation
- Attention to Detail
- Self-Motivated and Independent
- Warehouse Software Systems (SAP)
- Inspection and Quality Control
- Export Compliance Regulations
- Time Management
- Problem-Solving
- Problem-solving abilities
- Excellent Communication
- Clear Communication
- Critical Thinking
- Active Listening
- Decision-Making
- Microsoft Office
- Professionalism
Timeline
Shipping Specialist
Boeing
08.2015 - Current
Account Manager
Iidon Security Associates
05.2012 - 08.2015
Masters of Education - Specialization in Leadership
American InterContinental University