Alcinda Kenny

Stripped Rooms for housekeepers preparing rooms for them to clean guest room.

Trained new Inspectors/Housekeepers on how to inspect a room/clean as well as set up rooms.

Communicated with front desk to let them know when rooms were ready or any maintenance issues.

Cleaned guest rooms and getting it ready for them to check in.

• Ensured compliance with industry regulations through meticulous attention to detail during inspections.
• Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
• Worked as a Porter in evening. Unloading luggage for guest and delivery as well as pick up for tour groups.
• Clean lodge lobby area as well as public bathrooms.

• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.

• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
• Adhered to professional house cleaning checklist.
• Verified cleanliness and organization of storage areas and carts.
• Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Cleaned store at end of shift and made sure store was ready for the next day