Autumn Brown
SANDY,OR
Summary
Detail-oriented Housekeeping Lead with expertise in staff management and administrative oversight. Skilled in maintaining cleanliness, managing inventories, and ensuring compliance with hotel standards. Trained and motivated teams to enhance productivity and streamline housekeeping processes.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Housekeeping Lead Inspector
Timberline Lodge and Ski Area
Welches, Oregon
07.2025 - Current
- Performed daily inspections of all assigned areas to ensure cleanliness and safety standards were met.
- Assisted in training new housekeepers in proper use of chemicals, cleaning techniques, and safety procedures.
- Oversaw housekeeping staff to ensure tasks were completed efficiently during shifts to ensure that tasks were completed efficiently and on time.
- Addressed guest requests and concerns to ensure exceptional customer service and enhance guest satisfaction.
- Provided direction to team members regarding job expectations, duties, and responsibilities.
- Conducted regular meetings with housekeeping staff to discuss changes or updates in policies or procedures.
- Coordinated inventory management for cleaning supplies and equipment to ensure availability and optimal use.
- Worked closely with other departments such as maintenance and the front desk to coordinate services needed for guests.
- Responded quickly in emergency situations.
- Ensured compliance with OSHA regulations related to health and safety within the department.
- Analyzed data collected during inspections to ensure accuracy and consistency.
- Provided support to management team by helping develop strategies aimed at improving productivity levels.
- Completed daily housekeeping reports and communicated room status and operational updates to upper management.
- Assisted with front desk operations during busy periods and staff coverage needs.
Lead Lodge Attendant
Timberline Lodge and Ski Area
Welches, OR
07.2023 - 07.2025
- Ensured cleanliness and organization of lodge common areas and guest facilities to enhance guest satisfaction.
- Enforced safety protocols throughout the lodge to ensure a secure environment for guests.
- Responded promptly to guest inquiries and resolved any concerns effectively.
- Addressed guest inquiries and concerns promptly to maintain a positive guest experience.
- Coordinated supply inventory, managing stock levels for cleaning supplies and equipment.
- Created cleaning checklists to improve team accountability and streamline cleaning operations.
- Trained new employees on proper cleaning techniques, safety protocols, and job duties.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
Housekeeper
Timberline Lodge and Ski Area
Welches, OR
06.2022 - 07.2023
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
- Restocked bathroom supplies, including soap, toilet paper, and paper towels.
- Followed safety protocols while handling chemicals and cleaning agents.
- Addressed customer complaints regarding cleanliness issues promptly, enhancing guest satisfaction.
- Made beds, changed linens, and replenished towels and room supplies, maintaining a welcoming environment for guests.
- Performed daily stayover service for occupied guest rooms.
Education
Sandy High School
SANDY, ORSkills
- Customer service
- Team supervision
- Staff training
- Attention to detail
- Effective communication
- Safety compliance
- Quality control
- Chemical handling
- Inventory management
- Cleaning techniques
- Task prioritization
Certification
- Bloodborne Pathogens Training
Accomplishments
- Employee of the year at Timberline Lodge in December 2025.
Timeline
Housekeeping Lead Inspector
Timberline Lodge and Ski Area
07.2025 - Current
Lead Lodge Attendant
Timberline Lodge and Ski Area
07.2023 - 07.2025
Housekeeper
Timberline Lodge and Ski Area
06.2022 - 07.2023
Sandy High School