Orrillia Johnson
Gahanna,OH
Summary
Dynamic and results-driven professional with extensive experience at Springhill Suites By Marriott, excelling in guest relations and staff training. Proven ability to enhance service excellence through effective supervision and quality control measures. Skilled in cleaning and sanitation, with a strong focus on customer service and optimizing team performance.
Overview
5
5
years of professional experience
Work History
Housekeeping Supervisor/inspector
Springhill Suites By Marriott
Gahanna, OH
10.2023 - Current
- Supervised daily operations of housekeeping staff to ensure adherence to cleanliness standards.
- Trained new team members on procedures and safety protocols for efficient workflow.
- Coordinated inventory management, ensuring adequate supplies for housekeeping tasks.
- Implemented quality control measures to enhance guest satisfaction and maintain service excellence.
Receptionist
TownePlace Suites by Marriott
Gahanna, OH
02.2022 - 10.2023
- Operated multi-line phone system to manage incoming calls and route them efficiently
- Greeted visitors warmly, providing a positive first impression of the organization
- Maintained organized reception area to ensure professionalism and efficiency
- Scheduled appointments and managed calendars for staff members to optimize workflow
Warehouse Order Picker/pack
LBrands Victoria Secret Warehouse
Gahanna, OH
03.2021 - 12.2021
- Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
- Picked and organized orders accurately, ensuring timely shipment to customers.
- Inspected incoming shipments for quality and accuracy, reporting discrepancies promptly.
- Collaborated with team members to optimize workflow and enhance productivity levels.
Education
Nursing Assistant
Fort Haynes Career Center
Columbus, OHDiploma - Education
Westerville South Highschool
Westerville, OH2019
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Training and mentoring
- Excellent verbal and written communication
- Multitasking and time management
- Fast learner and adaptable to new systems
- Attention to detail and organizational skills
Strong customer service and interpersonal skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Skilled in phone systems and office equipment
- Ability to handle confidential information with discretion
- Professional and welcoming demeanor
- Problem-solving and conflict resolution
- Ability to work independently and as part of a team
- Scheduling and calendar management
- Staff scheduling
Data entry and record-keeping accuracy
Timeline
Housekeeping Supervisor/inspector
Springhill Suites By Marriott
10.2023 - Current
Receptionist
TownePlace Suites by Marriott
02.2022 - 10.2023
Warehouse Order Picker/pack
LBrands Victoria Secret Warehouse
03.2021 - 12.2021
Nursing Assistant
Fort Haynes Career Center
Diploma - Education
Westerville South Highschool