Aldayisha Thomas
Summary
Dedicated Insurance Professional experienced in addressing customer needs and promoting insurance products. Delivered solutions for routine and complex issues through effective communication and relationship-building with agents. Focused on enhancing customer service and achieving sales objectives while developing strategic plans for optimal coverage.
Overview
11
11
years of professional experience
Work History
Insurance Agent
Essential Healthcare
Fort Lauderdale, Florida
08.2025 - 07.2026
- Educated clients on insurance policies and coverage options to ensure informed decision-making.
- Managed client accounts and maintained detailed records to facilitate accurate policy management.
- Resolved client inquiries and issues promptly to enhance client satisfaction.
- Assisted clients in completing insurance applications accurately.
- Collaborated with team members to streamline policy processing procedures.
Medical Billing Coordinator
MediTech Health Services
Hialeah, Florida
01.2025 - 02.2026
- Processed insurance verifications and authorizations for medical services to facilitate timely patient care.
- Coordinated communication among patients, healthcare providers, and insurance companies to ensure accurate billing.
- Maintained detailed records of patient accounts and transactions to support efficient billing processes.
- Analyzed billing data to identify trends and improve accuracy.
- Assisted in developing policies for efficient billing operations at MediTech Health Services.
Fulfillment Associate
Macy’s
Homestead, FL
10.2025 - 01.2026
- Collaborated with team members to optimize workflow and meet fulfillment targets.
- Operated warehouse equipment to streamline order fulfillment processes.
- Prepared merchandise for shipment following company guidelines.
- Organized inventory to enhance storage capacity and accessibility.
- Inspected incoming goods for quality and accuracy before stocking.
- Documented inventory levels and reported discrepancies to management.
Retail Sales Associate
Burlington
Miami Beach, Florida
02.2025 - 01.2026
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Handled returns and exchanges according to store policies.
- Organized merchandise displays and managed inventory levels to ensure optimal product availability.
- Ensured sales floor met safety and cleanliness standards to promote a welcoming environment.
Team Leader
Party City
Miramar, Florida
01.2023 - 11.2025
- Led team in executing successful event setups and customer service initiatives.
- Oversaw daily operations, maintaining adherence to company policies and standards to support overall team efficiency.
- Trained staff on safety protocols and operational procedures to enhance workplace efficiency.
- Managed inventory levels for seasonal products, ensuring timely replenishment to meet customer demand.
- Coordinated with vendors to secure supplies, enhancing product displays in-store for improved customer engagement.
Package Handler
Amazon fulfillment center
Homestead, Florida
09.2024 - 08.2025
- Loaded and unloaded delivery trucks with care and precision.
- Operated conveyor systems to move packages through the fulfillment center.
- Sorted packages by size and destination to enhance processing speed.
- Scanned packages using handheld devices for tracking purposes.
- Maintained clean and organized workspace to support safety compliance.
- Followed safety protocols to promote a secure working environment.
Assistant Manager
Toys"R"Us
Miami Gardens, Florida
03.2022 - 06.2024
- Coordinated daily store operations and employee schedules to ensure smooth workflow.
- Trained new staff on customer service standards and store policies.
- Led team meetings to communicate goals and share best practices, fostering collaboration.
- Collaborated with team to enhance visual merchandising displays throughout the store.
- Organized stock and monitored product levels to maintain optimal inventory management.
Department Supervisor
Bed Bath & Beyond
Hialeah, Florida
06.2020 - 06.2022
- Supervised daily operations to ensure efficient store functioning.
- Trained and mentored team members to enhance customer service quality and consistency.
- Resolved customer complaints and inquiries effectively and promptly.
- Conducted regular team meetings to align team objectives with company updates and goals.
- Managed inventory levels to align stock with sales trends using company-specific tracking systems.
Support Technician
Jackson Memorial Hospital
Miami Gardens, FL
04.2019 - 06.2021
- Provided technical support for hospital staff and patients regarding equipment usage.
- Diagnosed issues with medical devices and coordinated repairs with vendors.
- Documented service requests and tracked progress in support ticketing system to ensure timely resolution of issues.
- Trained new staff on hospital technology and protocols to enhance their proficiency and support patient care.
- Conducted regular equipment inspections to maintain functionality and ensure compliance with safety regulations.
- Educated customers about available products and services that may enhance their computing experience.
HHA assistant
Private Care
Miramar
03.2019 - 02.2020
- Supported clients in daily living activities and personal hygiene to promote independence.
- Monitored patients' health status and reported changes to healthcare professionals.
- Supported medication management by reminding clients of dosages and schedules.
- Ensured clean and safe home environments for clients to enhance comfort and well-being.
- Delivered companionship and emotional support to foster positive mental health and improve quality of life.
Specialty Sales Associate
Target
Miami Gardens
05.2017 - 08.2018
- Engaged customers through product knowledge and personalized service, resulting in improved customer satisfaction.
- Assisted in merchandising and product displays to create appealing store presentation and attract customer interest.
- Trained new team members on sales techniques and customer service standards.
- Utilized point-of-sale system for transaction processing and inventory tracking.
- Managed inventory levels through regular stock checks and reordering processes.
- Participated in inventory control initiatives, ensuring accurate stock levels and minimizing stockouts.
- Maintained store cleanliness and organization to uphold Target's standards.
DSW sales associates
DSW Shoe Store
Miramar, Florida
10.2015 - 11.2016
- Guided customers in selecting footwear tailored to specific disabilities, enhancing their shopping experience.
- Educated customers on product features and benefits, ensuring informed purchasing decisions.
- Created a welcoming and accessible store environment, encouraging positive shopping experiences for all customers.
- Collaborated with team members to ensure efficient store operations and service.
- Trained new staff on disability awareness and customer service techniques.
Education
Norland Senior High School
Miami Gardens, FLSkills
- Insurance policy analysis
- Insurance underwriting
- Claims processing
- Policy documentation
- Policy compliance
- Risk assessment
- Client account management
- Client needs assessment
- Workflow optimization
- Customer relationship management
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Effective communication
Timeline
Fulfillment Associate
Macy’s
10.2025 - 01.2026
Insurance Agent
Essential Healthcare
08.2025 - 07.2026
Retail Sales Associate
Burlington
02.2025 - 01.2026
Medical Billing Coordinator
MediTech Health Services
01.2025 - 02.2026
Package Handler
Amazon fulfillment center
09.2024 - 08.2025
Team Leader
Party City
01.2023 - 11.2025
Assistant Manager
Toys"R"Us
03.2022 - 06.2024
Department Supervisor
Bed Bath & Beyond
06.2020 - 06.2022
Support Technician
Jackson Memorial Hospital
04.2019 - 06.2021
HHA assistant
Private Care
03.2019 - 02.2020
Specialty Sales Associate
Target
05.2017 - 08.2018
DSW sales associates
DSW Shoe Store
10.2015 - 11.2016
Norland Senior High School