Alden Baez
West Palm Beach,Fl
Summary
I am able to uphold a high level of professionalism when it comes to completing what is expected of me. I am committed to help people, and I have no issues doing so by a certain standard expected of me. I am bilingual and am able to communicate in either Spanish or English. I am a quick learner and can meet all the expectations of the company.
Overview
3
3
years of professional experience
Work History
Teller
Wells Fargo
West Palm Beach, FL
04.2023 - Current
- I processed customer transactions, including deposits, withdrawals, loan payments, and a variety of other services.
- Conducted regular maintenance on ATMs including cleaning, restocking paper rolls and refilling coin cassettes.
- Performed daily inspections of ATM machines for proper functioning and appearance.
- Verified customer identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing transactions.
- Answered customer questions regarding bank products and services.
- Explained account information to customers in detail as needed.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- I explained the features of various banking products available to customers.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Followed up on requests from customers in a timely manner.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Built and maintained relationships through personalized interactions.
Barista
Starbucks
West Palm Beach, FL
01.2022 - 04.2023
- At Starbucks the duties expected of me were taking orders, making said orders and crafting beverages in a timely manner
- I also actively connected with customers, as well as opening and closing the store and cleaning all stations
- Handling cash and operating a pos system while simultaneously taking orders and keeping a clean workstation
- I also helped and guided new team members in training
Education
High School Diploma -
Forest Hill High School
05.2021
Associate of Arts - Accounting
Palm Beach State College
Lake Worth, FLSkills
- Fraud Detection
- Cash handling expertise
- Relationship building and management
- Approachable
- Hospitality and accommodation
- New teller training
References
Available upon request.
Languages
- Spanish, bilingual
- English, bilingual
Languages
English
Professional
Spanish
Professional
Timeline
Teller
Wells Fargo
04.2023 - Current
Barista
Starbucks
01.2022 - 04.2023
High School Diploma -
Forest Hill High School
Associate of Arts - Accounting
Palm Beach State College