Alden Chambers
North Las Vegas,NV
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry for over 10 years. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
9
9
years of professional experience
Work History
Optometrist Assistant
Dr Allen Hui
04.2022 - 11.2022
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Pit Clerk
Bellagio Hotel And Casino
03.2017 - 03.2021
- Maximized game protection by performing administrative duties for table games personnel to allow optimal attention on active games.
- Verified actual amount of markers in pit versus computer totals to properly account for credit instruments.
- Answered questions about gaming rules and policies.
- Entered player ratings and guest transaction data into casino management system and maintained confidentiality of gaming records.
Medical Assistant
Dr. Francis Jimenez Office
07.2016 - 03.2019
- Support and assist physicians with treatment of patients by directing patients to exam rooms, fielding questions and preparing for physician examinations.
- Juggling the duties of assisting 50+ patients checking in/out a day, providing information through the phone, while completing the doctor's instructions, and still give exceptional customer service
- Verifying multiple insurance costs and applying them to patients visits
Assistant supervisor / Lead associate
Deseret Industries
08.2013 - 12.2015
- Supervised up to 12 associates, assigning tasks and following up, reporting progress to Dock Supervisor.
- Promoted to Lead Associate due to strong work ethic, leadership, and strong communication skills.
- Worked as a team player in a group of 15+ associates.
- Proactively Greeted and interacted with up to 50 customers/day at the donation receiving area, building customer loyalty and repeat business.
Education
Bachelor of Science - Computer Engineering Technology
University of Nevada - Las Vegas
Las Vegas, NV05.2024
Skills
- Computer proficiency
- Clear Communication
- Supervision Leadership
- Strong work ethics
- Organization
- Calculation of money
- Social Perceptiveness
- Bilingual
- Hospitality background
- CPR
- First aid
- EKG
- Phlebotomy
Timeline
Optometrist Assistant
Dr Allen Hui
04.2022 - 11.2022
Pit Clerk
Bellagio Hotel And Casino
03.2017 - 03.2021
Medical Assistant
Dr. Francis Jimenez Office
07.2016 - 03.2019
Assistant supervisor / Lead associate
Deseret Industries
08.2013 - 12.2015
Bachelor of Science - Computer Engineering Technology
University of Nevada - Las Vegas
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