Alden Kangas
Forestdale,MA
Summary
Proactive Store Team Lead of Operations with extensive experience in sales and customer service. Enhanced customer satisfaction through exceptional service and efficient problem-solving; boosted sales with targeted marketing initiatives. Skilled in inventory management, financial oversight, and team training, offering strong leadership and a commitment to optimal store performance.
Overview
3
3
years of professional experience
Work History
Store Team Lead of Operations
L.L. Bean
01.2024 - 07.2024
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Boosted sales performance with targeted marketing initiatives
- Ensured compliance with company policies and local regulations by enforcing rules consistently across the team.
- Continually assessed resource allocation within the store aiming at optimal efficiency.
- Trained new team members, fostering a positive work environment and promoting teamwork.
- Maintained a clean, organized store environment to enhance customer shopping experiences and promote safety standards.
- Streamlined store operations for increased efficiency by implementing effective management strategies.
- Oversaw financial processes such as budgeting, forecasting, and reporting to ensure fiscal responsibility.
- Managed inventory levels to optimize stock availability and reduce waste through regular audits.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Sales Associate
L.L.Bean
06.2022 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Old Navy
09.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Education
High School Diploma -
Sandwich Middle High School
East Sandwich, MA06.2023
Skills
- Store operations
- Health and safety
- Coaching and Mentoring
- Workplace Safety
- Customer Engagement
- Cash Handling Accuracy
- Data entry proficiency
- POS System Operation
- Teamwork and Collaboration
- Friendly and Helpful
- Customer Service
- Problem-Solving
- Honest and Dependable
- Time Management
- Reliable and Responsible
Timeline
Store Team Lead of Operations
L.L. Bean
01.2024 - 07.2024
Sales Associate
L.L.Bean
06.2022 - 01.2024
Sales Associate
Old Navy
09.2021 - 06.2022
High School Diploma -
Sandwich Middle High School
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