Alden Nealy
Pontiac,MI
Summary
Versatile and results-driven professional with a history of enhancing operational efficiency and customer satisfaction at companies like Amazon. Excelled in roles requiring a positive attitude and customer service excellence, notably improving client satisfaction ratings through meticulous quality control and efficient delivery processes. Skilled in navigating warehouse technology and maintaining a valid driver's license, Proven track record of achieving and surpassing performance g
Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.
Overview
12
12
years of professional experience
Work History
Delivery Driver
DoorDash
04.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Shipping Associate
Howard Ternes Packaging
09.2023 - 07.2024
- Assisted staff in shipping processes such as proper handling and storage.
- Packed and labeled boxes with maximum efficiency.
- Ensured timely delivery of packages by efficiently organizing pick-up schedules with carriers.
- Reduced order processing time through effective communication with warehouse staff
Embroidery Associate
S&K Staffing
01.2023 - 08.2023
- Collaborated closely with design team to ensure accurate implementation of custom embroidery requests from clients.
- Implemented quality control measures to reduce errors and rework, resulting in improved client satisfaction ratings.
- Upheld strict inventory control measures, accurately tracking thread usage, fabric supplies, and tools needed for daily operations.
- Consistently met project deadlines by effectively managing time and prioritizing tasks based on urgency.
- Demonstrated versatility in skillset by successfully adapting to changes in project requirements or client specifications as needed throughout the production process.
Order Fulfillment Associate
Amazon
10.2022 - 01.2023
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
Team Leader
Fischer Automotive Systems
11.2012 - 06.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
Education
Associate of Arts - Business Technology
Remington College
Baton Rouge, LA05-2000
Associate of Arts - Legal Secretary
Detroit Institute For Careers
Detroit, MI06-1993
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Packing techniques
- Labeling accuracy
- Multitasking Abilities
- Package handling
Timeline
Shipping Associate
Howard Ternes Packaging
09.2023 - 07.2024
Embroidery Associate
S&K Staffing
01.2023 - 08.2023
Order Fulfillment Associate
Amazon
10.2022 - 01.2023
Delivery Driver
DoorDash
04.2020 - Current
Team Leader
Fischer Automotive Systems
11.2012 - 06.2022
Associate of Arts - Business Technology
Remington College
Associate of Arts - Legal Secretary
Detroit Institute For Careers
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