Dedicated and proactive leader with a proven track record in managing teams and improving productivity, aiming to secure a supervisory position to further demonstrate an expertise in training, motivating, and developing associates to achieve organizational goals.
Overview
14
14
years of professional experience
Work History
Process Supervisor
Amazon
01.2019 - Current
Strategically assigned associates to ensure optimal workflow and achievement of daily volume goals while adhering to safety and quality protocols
Engaged with associates to foster a collaborative environment, enhancing communication and morale within the team
Proactively identified and mitigated operational risks, collaborating with peers to adjust processes that improved customer and associate experiences
Achieved a 37% increase in average pick rates by addressing barriers through active engagement and support
Led teams of over 100 associates during peak periods, consistently exceeding performance metrics in quality and rate
Served as a 2x Away Team member, sharing expertise in Pick, Pack, and Flow processes to drive operational success through building launches
Decreased quality defects by 45% through targeted training and engagement with associates, fostering a culture of accountability and attention to detail.
Security Guard
Ameristar Casino & Resorts
10.2017 - 09.2018
Monitored compliance with Colorado Gaming Laws, ensuring a safe environment for approximately 5,000 daily guests.
Collaborated with surveillance and dispatch teams to respond swiftly to disturbances, ensuring safety and security for all patrons and staff.
De-escalated conflicts and provided support to staff and guests, creating a welcoming and safe environment.
Conducted regular safety checks and inspections throughout the facility, identifying and addressing potential hazards to enhance guest and staff safety.
Served as the first point of contact for guests, providing assistance and information to enhance their overall experience.
Backroom Team Trainer
Target
01.2011 - 04.2015
Trained and mentored new team members across various departments, including planogram and backroom operations
Played a key role in the successful launch of a new Target location, focusing on team cohesion and operational efficiency
Maintained top-tier accuracy in backroom operations, achieving 99% accuracy rates and the highest metrics in the district during the inaugural year.