Steven Hernandez
Strasburg,VA
Summary
Experienced manager adept at directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends, and regulatory requirements, facilitating easy navigation of industry complexities. Analytical leader skilled in business planning and excelling in day-to-day problem-solving.
Overview
3
3
years of professional experience
Work History
Process Supervisor
Amazon
Clearbrook, VA
03.2019 - 06.2021
- Maintained working knowledge of latest industry techniques, methods and equipment.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Conducted training and change management processes to improve operations.
- Determined and recommended methods to address improvement opportunities.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Developed and implemented systems, processes, and metrics to improve performance.
Lead Technician
Ultimate Garage Floors
Stephen City, VA
02.2021 - 01.2022
- Planned, scheduled and delegated daily work to team of employees.
- Managed team performance by training, mentoring, disciplining and motivating employees.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Implemented, configured and optimized safety standards.
- Inspected floors for smoothness.
- Removed excess glue from joints using knives, scrapers or wood chisels.
- Guided sanding machines over surfaces of floors to achieve smoothness.
- Applied filler compound and coats of finish to floors to seal wood.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Associate Of General Studies - General Studies
Lord Fairfax Community College
Middletown, VA05.2020
Skills
- Constructive Feedback
- Ability to Be a Leader
- Continuous Improvements
- Employee Relationships
- Customer Needs Assessments
- Customer Experience
- Warehouse Operations
- Managing Employee Relations
- Staff Management
- Performance Tracking and Evaluations
- Overseeing Employees
- Productivity Performance
- Complex Problem-Solving
- WMS
- ERP
- SAP
- Warehouse Organization
- Warehouse Safety
- Shipping and receiving operations
- Order picking and processing
- Warehouse Logistics
- Operations Management
- Inventory Replenishment
- Operational Reporting
- Forklift Operations
- Staff Training
- Order Management
- Quality Assurance
- OSHA Compliance
- OSHA Regulations
- Inventory Management
- Problem-Solving
- Staff Supervision
- Skilled in Microsoft Word, Microsoft PowerPoint, Microsoft Excel
Timeline
Lead Technician
Ultimate Garage Floors
02.2021 - 01.2022
Process Supervisor
Amazon
03.2019 - 06.2021
Associate Of General Studies - General Studies
Lord Fairfax Community College