Summary
Overview
Work History
Education
Skills
Timeline
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Shoshana Geiser

Toledo,OH

Summary

Talented Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Demonstrated skill managing and driving multiple projects with minimal supervision. I am a strong communicator who is focused on delivering outstanding results for Amazon! am a great team player comfortable thriving in competitive, fast-paced environments! I am looking to further my career here at Amazon!

Overview

2
2
years of professional experience

Work History

Process Assistant

Amazon
Rossford, OH
10.2021 - Current
  • Conducted training and change management processes to improve operations.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Determined and recommended methods to address improvement opportunities.
  • Maintained working knowledge of latest industry techniques, methods and equipment.
  • Mastered SCC placement, wall balancing (PPW 50-80) and Tray Count
  • Evaluated performance by analyzing and interpreting data and metrics.
  • Handle all dwells from pick through SLAM
  • Quick decision making
  • Work with macros and TamperMonkey
  • Problem Solving
  • Trained in pack, rebin, induct, tote jackpot, high quantities, SLAM KO, Slam Platform, Problem Solve and Jam clearing
  • Bridged communication between leadership and AAs (creating smooth operations)

Outbound Problem Solver

Amazon
Rossford, OH
06.2021 - 10.2021
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained new personnel regarding company operations, policies and services.
  • Mastered managing dwells and CPTs
  • Mastered strong leadership for small team of AAs
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.

Associate

Amazon
Rossford, OH
01.2021 - 06.2021
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • One of the fastest packers in Fc (350+ JPH)
  • Learning Ambassedor
  • Educated new hires on company policies and procedures by designing and developing training program.

Education

GED -

Sylvania Southview High School
Sylvania, OH
07.2012

Skills

  • Research and Analytical Skills
  • Resource Coordination and Allocation
  • Photo Processing
  • Order Preparation
  • Process Improvement Initiatives
  • Operational Standards
  • Strong Organizational Skills
  • Special Projects
  • Maintaining Clean Work Areas
  • Process Inspections
  • Production Deadline Management
  • Multitasking and Time Management
  • Computers and Technology
  • Document and File Management
  • Loss Prevention Strategies
  • Operational Efficiency
  • Productivity Standards
  • Communications Strategies
  • Safety Awareness
  • Employee Communications
  • Maintaining Quality Assurance Standards
  • OSHA Standards
  • Microsoft PowerPoint
  • Microsoft Excell
  • Employee Performance Reviews
  • Constructive Feedback
  • Quick Learner
  • Creativity
  • Strong Teamwork Skills

Timeline

Process Assistant

Amazon
10.2021 - Current

Outbound Problem Solver

Amazon
06.2021 - 10.2021

Associate

Amazon
01.2021 - 06.2021

GED -

Sylvania Southview High School

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Shoshana Geiser