Summary
Overview
Work History
Education
Skills
Timeline
Barista
Ashley Hertlen

Ashley Hertlen

Macon,GA

Summary

Highly motivated individual with extensive customer service and management experience. Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced Windows proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.

Overview

17
17
years of professional experience

Work History

Outbound Pack Process Assistant -Manager Assistant

Amazon, Skipper RD
Macon, GA
09.2019 - Current
  • Outbound and Inbound Main Problem Solver/Trainer
  • Maintained working knowledge of latest industry techniques, methods and equipment.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Learning Ambassador/Trainer
  • Warehouse Safety Process Assistant
  • Inbound Each Receive Process Assistant
  • Outbound Pack Process Assistant
  • Provide excellent customer service in calling clients regarding online and In store orders, resolving issues, collecting debt owed, website issues, and resolving fraud issues.
  • Performed Social Distancing /Operation Audits as well as ensuring all AA’s are following all safety guidelines throughout the day
  • Responsible for reporting any violations
  • Specially trained for sorting, loading, TDR, and palletize
  • Assured quality of all products before being packed and shipped to customers
  • Responsible for training new AA’s on business standards, the pack department as well as quality assurance
  • Responsible for assisting the area manager run the receive department
  • This included staffing the department ensuring the team made all production goals and monitoring and maintaining quality within the department.

Customer Service/Sales Representative

Southern Grace Creations
Macon, GA
05.2016 - 09.2019
  • Provide excellent customer service in calling clients regarding online and In store orders, resolving issues, collecting debt owed, website issues, and resolving fraud issues.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Responsible for handling the cash machines as well as taking payments in person and over the phone
  • Provided excellent customer service by greeting and directing customers as well as handling all customer inquires
  • Conducted Price and feature comparisons to facilitate purchasing as well as cross selling products
  • Input inventory by communicating with warehouses
  • Posted items on shops website as well as all social media platforms
  • Responsible for pricing all new inventory
  • Handled the opening as well as closing of the store
  • Duties for this included ensuring all registers were balancing at correct amount, making deposits as well as running nightly reports.

Pet Care Assistant

Kottage Kennel and Suite
Bolingbroke, GA
01.2016 - 05.2018
  • Observed animal appearance and activity for general physical condition, signs of illness, disease and discontent
  • Thoroughly cleaned and sterilized areas of shelter as needed
  • Clerical duties including: Filing, answering and routing phone calls, checking patients in/out and taking deposits for future reservations
  • Groomed animals
  • Responsible for general cleaning tasks that would include washing and drying laundry, cleaning and sanitizing effected areas and making sure the facility was always clean and safe for animals.
  • Administered regular and special medications for pets.
  • Spent time with cats to provide companionship and human contact.
  • Communicated with clients about schedules, requirements and animal personalities.
  • Cared for gerbils, guinea pigs and hamsters.
  • Exercised dogs on leads and at dog parks.

Assistant Manager

Hoooters
Macon, GA
02.2007 - 05.2015
  • Utilizing ServSafe certification training, implemented and improved cleaning procedures in both front and back of restaurant
  • Worked along side fellow managers as well as the General Manager to improve operations and drive guest satisfaction
  • Traveled to other locations with the goal of improving operations as well as guest and employee satisfaction
  • Responsible for all cash reports
  • Enforced all company policies as well as set safety procedures
  • Handled and resolved all customer compaints
  • Skills
  • Extensive management training
  • Exceeds Customer Service Expectation
  • Detail Oriented
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Education

High - Business Management

Jones County High School
Gray, Ga
05.2006

Skills

  • Information Updates
  • Process Evaluations
  • Employee Performance Reviews
  • Multitasking and Time Management
  • Business Controls
  • Constructive Feedback
  • Quality Standards Adherence
  • Communications Strategies
  • Test Results Evaluation
  • Database and Client Management Systems
  • Order Preparation
  • Assembly Instructions
  • Project Specifications
  • Process and Procedure Refinement
  • Productivity Standards
  • Process Control Strategies
  • Process Improvement Initiatives
  • Closing Procedures
  • Appointment Coordination
  • Operational Standards
  • Process Inspections
  • Financial Transactions
  • Computers and Technology
  • Year-End Processing
  • Strong Organizational Skills
  • Operational Efficiency
  • Customer Satisfaction
  • Office Equipment Operation
  • Supply Inventory Control
  • Process Evaluation and Enhancement
  • Employee Communications
  • Shipping Containers
  • Database Entry
  • Collections and Invoice Processing
  • Safety Awareness
  • Call Control

Timeline

Outbound Pack Process Assistant -Manager Assistant

Amazon, Skipper RD
09.2019 - Current

Customer Service/Sales Representative

Southern Grace Creations
05.2016 - 09.2019

Pet Care Assistant

Kottage Kennel and Suite
01.2016 - 05.2018

Assistant Manager

Hoooters
02.2007 - 05.2015

High - Business Management

Jones County High School

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Ashley Hertlen