Aldo Heredia
Ooltewah,TN
Summary
Detail-oriented and motivated IT specialist with a passion for problem-solving. Curiosity drives the exploration of innovative solutions, while an artistic flair enhances the approach to technical challenges. As a bilingual professional, disciplined focus is brought to every task, ensuring efficient and effective results. An innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills result in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
21
21
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Chattanooga Preparatory School
05.2023 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for 350+ students.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
ESL Specialist
CPS Chattanooga Preparatory School
01.2022 - Current
- Creates a Safe Learning Environment for Newcomers: Establishes a welcoming and supportive classroom atmosphere to help new students adjust and thrive.
- Instructs and Coordinates the School’s ESL Program: Manages and delivers the school's ESL curriculum, ensuring effective language learning for all students.
- Provides Diverse Differentiation Strategies: Implements various teaching techniques to accommodate students of all language and educational levels.
- Conducts Culturally Responsive Lessons: Delivers lessons that respect and incorporate students' diverse cultural backgrounds, enhancing engagement and understanding.
- Engages Parents through After-School Activities: Facilitates after-school programs that involve parents, fostering a supportive community and increasing student success. Create a safe learning environment for newcomers
Spanish / ESL Specialist
CGLA Chattanooga Girls Leadership Academy
07.2014 - 01.2022
- Provides beginner to advanced Spanish education
- Instructs and coordinates the school’s ESL program.
Patient Services Representative / Interpreter
Erlanger Health-Dodson Ave Health Center
11.2012 - 07.2014
- Greeting patients, registering/updating information, interpreting for Spanish-speaking patients.
Non-profit organization dedicated to tutoring low-income neighborhood youth
Backyard Ministries
03.2010 - 05.2013
Sales Representative / Tech Troubleshooting
SkyAngel TV
03.2011 - 05.2012
- Providing technology troubleshooting (remote LAN/WLAN setup).
Computer Lab Tech
Hiwassee College
01.2004 - 01.2006
- Responsible for updating OS and hardware, ensuring smooth operation of computers and printers.
Education
B.S. in Computer Information Systems -
Lee University
Cleveland, TNMasters of Education (M.Ed) - Education
University of Tennessee Chattanooga
Chattanooga, TNSkills
- Software Installation
- Printer troubleshooting
- Virtualization Technologies
- ITIL Processes
- Help Desk Experience
- Remote Support Capabilities
- Instruction and training
- Hardware upgrades
- Ticket support system management
- Mac systems
City
Ooltewah
State
TN
Zip
37363
Street
7999 Squirrel Wood Ct
Personal Information
Title: IT Specialist
Certification
- IBM Machine Learning Training, Exploratory Data Analysis for Machine Learning, Supervised Machine Learning: Regression
Artificial Intelligence
I am currently pursuing the IBM Machine Learning Professional Certificate, and in my spare time, I enjoy working on AI projects, particularly those involving image recognition models.
Languages
span
Native or Bilingual
English
Native or Bilingual
Timeline
IT Support Specialist
Chattanooga Preparatory School
05.2023 - Current
ESL Specialist
CPS Chattanooga Preparatory School
01.2022 - Current
Spanish / ESL Specialist
CGLA Chattanooga Girls Leadership Academy
07.2014 - 01.2022
Patient Services Representative / Interpreter
Erlanger Health-Dodson Ave Health Center
11.2012 - 07.2014
Sales Representative / Tech Troubleshooting
SkyAngel TV
03.2011 - 05.2012
Non-profit organization dedicated to tutoring low-income neighborhood youth
Backyard Ministries
03.2010 - 05.2013
Computer Lab Tech
Hiwassee College
01.2004 - 01.2006
B.S. in Computer Information Systems -
Lee University
Masters of Education (M.Ed) - Education
University of Tennessee Chattanooga
- IBM Machine Learning Training, Exploratory Data Analysis for Machine Learning, Supervised Machine Learning: Regression
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