Aldo Jimenez
Hialeah,FL
Summary
To secure a challenging and demanding position that will allow me to apply my diverse set of professional talents, such as Marketing, Sales, and Service, in order to achieve company and goals, alongside growth within the company.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Server/Key Holder
Duffy Sports Bar and Grill
Miami, FL
05.2023 - Current
- Managed multiple tables efficiently in fast-paced dining environment, ensuring timely service.
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Maintained cleanliness and organization of dining area to comply with health regulations and standards.
- Implemented upselling techniques that contributed to increased sales and improved profitability for the restaurant.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales significantly by upselling higher-end products to customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
Server/Bartender
Famous Dave's
Doral, FL
06.2021 - 01.2023
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently during peak hours, ensuring timely order delivery.
- Trained new staff on menu offerings and service standards to maintain high quality.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Answered customers' questions, recommended items, and recorded order information.
Server
IHOP
Pembroke Pines, FL
11.2017 - 07.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
Education
High School Diploma -
Miami Lakes Senior High School
06.2018
Skills
- Creating a safe environment for guest and other coworkers
- Leadership
- Restaurant experience
- Cooking
- Busser
- Bartending
- Cash handling
- POS
- Sales
- Cash register
- Food service
- Strong professional work ethics with great problem solving, communication, and decision-making skills
- Supervising experience
- Guest services
- Communication skills
- Consistently demonstrate strong product knowledge and sales ability, while building strong relationships with peers and clients
- Host/Hostess
- Marketing
- Serving
- Hands-on team player, while leading a team by motivation and creative thinking
- Driving
- Catering
- Customer service
- Upselling
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Table bussing
- Order management
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server/Key Holder
Duffy Sports Bar and Grill
05.2023 - Current
Server/Bartender
Famous Dave's
06.2021 - 01.2023
Server
IHOP
11.2017 - 07.2021
High School Diploma -
Miami Lakes Senior High School