- Reading
- Running
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Photography
Reilly Smith
Syracuse
Summary
Professional with strong background in customer interactions and service solutions, honed at Vietnamese Noodle House. Proven ability to multitask and increase sales through product knowledge and guest engagement. Highly skilled in conflict resolution, communication, and problem-solving. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Server/ Key Holder
Vietnamese Noodle House
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Lead Barista
Cracked Bean Roastery
12.2021 - 08.2023
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Ice Cream Server/ Ice Cream Scooper
Fifis Ice Cream
07.2018 - 10.2018
- Maintained cleanliness and organization in all areas of the establishment, including kitchen and restrooms.
- Communicated with management and coworkers to inform of any obstacles or changes.
- Demonstrated continuous knowledge of menu and service offerings, including promotional products and flavors.
- Processed accurate sales transactions, including cash, debit and credit.
- Greeted customers and provided answers to menu and nutrition information inquiries.
- Answered telephones and completed financial transactions for other team members.
- Supervised, trained and developed team members in accordance with company policies and procedures.
- Monitored temperature of cases, shelves and storage areas and reported failures to the manager.
Inventory Stocker
Napa Auto Parts
07.2018 - 08.2018
- Optimized warehouse space utilization by rearranging storage areas according to product demand and size requirements.
- Maintained a clean and organized warehouse, resulting in improved productivity and safety compliance.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
Summer Camp Counselor
Syracuse City Parks & Recreation
06.2017 - 08.2018
- Planned various indoor activities, including painting, drama productions and ceramics in preparation for rainy days or stormy weather.
- Worked with children of varying age, interest, skill, and developmental levels.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
Cashier/ Skate Host
Syracuse City Parks & Recreation
11.2016 - 03.2018
- Responded to customer requests via telephone and email.
- Served customers
- Custodial Staff
- Monitored the safety of Patrons.
Lifeguard
Syracuse City Parks & Recreation
06.2016 - 08.2016
- Attentively watch over swimmers being quick to identify those in distress.
- Ensured compliance with pool policies and procedures; offered suggestions to staff to maximize safety awareness.
- Share tips with patrons on swimming techniques and strength training.
- Ensure full regulatory compliance for all staff members and swimmers and led safety training to enhance overall awareness and skills.
- Monitored the safety of all guests in and around the swimming pool.
Education
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Syracuse University
Syracuse, NY2022
High School Diploma -
Corcoran High School
Syracuse, NY2018
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Ability to multitask in fast-paced and stressful environments
- Collaborates well with coworkers
- Memory retention
- Increase sales with knowledge of product
- Building connections with customers beyond surface level engagement
- Problem-solving
Interests
Timeline
Server/ Key Holder
Vietnamese Noodle House
09.2023 - Current
Lead Barista
Cracked Bean Roastery
12.2021 - 08.2023
Ice Cream Server/ Ice Cream Scooper
Fifis Ice Cream
07.2018 - 10.2018
Inventory Stocker
Napa Auto Parts
07.2018 - 08.2018
Summer Camp Counselor
Syracuse City Parks & Recreation
06.2017 - 08.2018
Cashier/ Skate Host
Syracuse City Parks & Recreation
11.2016 - 03.2018
Lifeguard
Syracuse City Parks & Recreation
06.2016 - 08.2016
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Syracuse University
High School Diploma -
Corcoran High School
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