Aldo Rojas
Hurricane,UT
Summary
Detail-oriented Broadband Technician offering proven success in customer relationship management and company product knowledge illustrated over [Number] years of positive industry performance. Eager to apply advanced knowledge in broadband service installation and configuration to add value to the [Company] team. Committed Broadband Technician with in-home service integration knowledge and equipment troubleshooting expertise built over [Number] years in technician roles. Personable and focused on delivering exceptional customer service to positively contribute to infrastructure technical team.
Overview
11
11
years of professional experience
Work History
Broadband Technician
TDS Telecommunications
11.2021 - 03.2022
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
- Utilized industry equipment to analyze, identify and resolve technical problems.
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Verified continuous broadband connectivity while installing cutting-edge technology such as place mounts, satellite dishes and receivers.
- Provided customer with information and requirements for all services.
Satellite Installation Technician
Clear Home
07.2014 - 08.2019
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
- Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
- Set up and programmed devices and educated customers on use.
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
- Fed cables through access holes, attics and floor spaces.
- Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstrations.
- Made over [Number] home visits to inspect, repair or install satellite systems.
- Gave customers accurate quotes on satellite repair and installation packages .
Broadband Technician
Comcast
03.2011 - 04.2014
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
- Trained new employees to properly perform installations and repairs.
- Utilized industry equipment to analyze, identify and resolve technical problems.
- Provided customer with information and requirements for all services.
Education
GED -
Bakersfield Adult Schools
Bakersfield, CA06.2008
Skills
- Spectrum Analyzer
- Product Specifications
- Device Installation
- Routine Maintenance
- Project Requirements
- Switches and Routers
- Technical Support
- Installation and Configuration
- Service Configuration
- Dispatch Communication
- Customer Complaint Resolution
- Problem Analysis
- Creative Solutions
- Work Orders
- Complex Installations
- Company Product Knowledge
- Client Relationships
- Workplace Safety
Languages
Spanish
Native or Bilingual
Timeline
Broadband Technician
TDS Telecommunications
11.2021 - 03.2022
Satellite Installation Technician
Clear Home
07.2014 - 08.2019
Broadband Technician
Comcast
03.2011 - 04.2014
GED -
Bakersfield Adult Schools