Jason Jennings
Walnut Shade,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Lead Broadband Technician
Blackmon Smart Communications, LLC.
Walnut Shade, MO
05.2020 - 09.2022
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
- Trained new employees to properly perform installations and repairs.
- Provided customer with information and requirements for all services.
- Utilized industry equipment to analyze, identify and resolve technical problems.
- Complied with all company quality, security and safety guidelines.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Set up networks and computers for business and residential customers.
Shift Manager
Applebee's Neighborhood Grill & Bar
Branson, MO
01.2015 - 05.2020
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated guest service scenarios.
Education
Diploma - High School
Parkview High School
Springfield, MO01.2000
Skills
- Routine Maintenance
- Communications Expertise
- Active Listening
- Production Work
- Service Requests
- Home Visits
- Quality Improvement
- Telecommunications Systems
- Diagnostic Tools
- Construction Operations
- Equipment Maintenance and Installation
- Customer Needs Assessments
- Complex Installations
- Outlet Installations
- Work Orders
- Service Quality
- Workplace Safety
- Spectrum Analyzer
- Hardware Installation and Configuration
- Switches and Routers
- Technical Installations
- Company Product Knowledge
- Customer Inquiries
- Product Demonstration
- Fiber Distribution
- Power Drills
- Installation and Configuration
- Effective Customer Communication
- Culinary
Timeline
Lead Broadband Technician
Blackmon Smart Communications, LLC.
05.2020 - 09.2022
Shift Manager
Applebee's Neighborhood Grill & Bar
01.2015 - 05.2020
Diploma - High School
Parkview High School
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