Michael Di Marco
Lacombe,LA
Summary
Detail-oriented Broadband Technician offering proven success in customer relationship management and company product knowledge illustrated over 7 years of positive industry performance. Eager to apply advanced knowledge in broadband service installation and configuration to add value to the maintenance team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Broadband Technician V
Charter Spectrum
Slidell, LA
12.2016 - Current
- Utilized industry equipment to analyze, identify and resolve technical problems.
- Provided customer with information and requirements for all services.
- Complied with all company quality, security and safety guidelines.
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
- Installed and configured new devices and system components.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
High School Diploma -
Northshore High School
Slidell, LA05.2013
Skills
- Work Orders
- Service Requests
- Industry Utilities
- Active Listening
- Equipment Maintenance and Installation
- Telecommunications Systems
- Routine Maintenance
- Complex Installations
Certification
NCTI
Timeline
Broadband Technician V
Charter Spectrum
12.2016 - Current
High School Diploma -
Northshore High School
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