Aldo J Salas
San Jose,CA
Summary
Very committed with a history of meeting company needs with consistent and organized Customer Service skills. Hardworking and dependable The ability to learn fast. Skilled in working under pressure and adapting to new situations and challenges. Excellent communication skills English and Spanish. Proficient in Microsoft Word. Detailed oriented, ambitious to exceed and driven to pursue exposure and growth.
Overview
23
23
years of professional experience
Work History
Customer Service
Home Depot
Campbell, CA
07.2016 - 01.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
On-Site Customer Service Representative
Technical Temp
Milpitas, CA
05.2006 - 12.2012
- Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.
- Reviewed customer orders for accuracy prior to shipping goods out of the facility.
Customer Service Representative
Hertz Car Rental
San Jose, CA
06.2004 - 01.2006
- Processed rentals and collected associated payments.
- Collected money, provided change and recorded transactions on receipts.
- Organized paperwork related to rentals, returns and repairs.
Account Manager
Rent A Center Warehouse & Retail Store
Sunnyvale, CA
04.2001 - 02.2004
- Followed up with clients to gauge product success and promote satisfaction.
- Maintained adherence to stringent delivery deadlines.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Copied, sorted and filed records of office activities and business transactions.
- Typed, formatted and edited correspondence and other documents.
Education
High School Diploma -
Del Mar High School
San Jose, CA06-1998
Skills
- Critical Thinking
- Friendly, Positive Attitude
- Decision-Making
- Teamwork and Collaboration
- Quality Assurance
- Networking
- Task Prioritization
- Multitasking
- Data Management
- MS Office
- Supervision and Leadership
- Customer Support
- Problem-Solving
- Account Management
- Membership Renewals
Timeline
Customer Service
Home Depot
07.2016 - 01.2024
On-Site Customer Service Representative
Technical Temp
05.2006 - 12.2012
Customer Service Representative
Hertz Car Rental
06.2004 - 01.2006
Account Manager
Rent A Center Warehouse & Retail Store
04.2001 - 02.2004
High School Diploma -
Del Mar High School