Rob LaVine
279 Howk St, Watertown, NY,United States
Summary
Dynamic professional with a proven track record at Regent Broadcasting, excelling in audio production and creative writing. Adept at problem-solving and multitasking, I have consistently delivered high-quality content while fostering a collaborative team environment. My empathetic listening and adaptability have enhanced customer experiences across various roles.
Overview
25
25
years of professional experience
Work History
Customer Service
Clouds Over Watertown
Watertown, NY
01.2021 - Current
- Trained new employees on customer service protocols.
- Contributed to a positive customer service experience by providing excellent customer service skills.
- Developed solutions to improve customer service experience.
Freelance Audio Production
Halfway Home Media
, United States
05.2016 - 03.2021
- Provided audio post-production and voice-over services on a freelance basis for podcast clients worldwide
- Managed deliverables for multiple complex projects at once, communicating with remote team members across the United States
- Maintained publishing schedules for client projects, often working on short-notice projects with challenging deadlines
Technical and Customer Support Specialist
Stream Global Services/Convergys
Watertown, United States
09.2005 - 12.2018
- Managed new customer onboarding and activation for several client accounts including SiriusXM and DirecTV
- Provided technical and billing support via phone and email for existing customers in the United States and Canada
- Maintained internal knowledge base data and trained team members on new processes
On-Air Talent
Regent Broadcasting
Watertown, United States
07.2000 - 08.2005
- Programmed and performed a nightly radio show broadcast to thousands
- Created music and commercial production, in house, for a vast list of advertising clients
- Conceptualized and executed on-air contests and promotions
- Trained newly hired part-time staff as well as maintained their schedule
- Responsible for nightly satellite telemetry readings as well as constantly learning and staying up to date with the newest broadcast and production equipment and software
Education
Certificate of Completion - Audio/Graphic Design & Production
Jefferson Technical Center
Watertown, NY07-1999
Skills
- Problem-solving
- Creative Writing
- Audio Production
- Google Suite
- Adobe Audition
- Microsoft Office
- Voice-Over
- Post-Production/Editing
- Empathetic listener
- Multitasking ability
- Team player
- Adaptability and flexibility
- Creative thinking
- Self Motivated
- Time management
- Critical thinking
- Verbal communication
Hobbies and Interests
- Creating and listening to music
- Film
- Podcast Hosting
Timeline
Customer Service
Clouds Over Watertown
01.2021 - Current
Freelance Audio Production
Halfway Home Media
05.2016 - 03.2021
Technical and Customer Support Specialist
Stream Global Services/Convergys
09.2005 - 12.2018
On-Air Talent
Regent Broadcasting
07.2000 - 08.2005
Certificate of Completion - Audio/Graphic Design & Production
Jefferson Technical Center
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