Alea Hale
Evanston,IL
Summary
Dedicated restaurant professional with over 20 years of experience in food service, specializing in guest relations and farm-to-table concepts. Expertise in creating welcoming environments that foster repeat visits. Proven ability to build strong relationships with patrons, ensuring a positive dining experience.
Overview
3
3
years of post-secondary education
20
20
years of professional experience
Work History
Server
Fahlstrom’s Fresh Fish Market
Chicago, Illinois
05.2016 - 04.2020
- Greeted guests at neighborhood grill with warm, attentive service.
- Processed payments and balanced checks after meals.
- Reset tables and maintained clean dining room standards.
- Supported teammates during busy rushes and closing duties.
- Provided excellent customer service to ensure satisfaction.
Brunch Manager
Old Oak Tap
Chicago, Illinois
04.2015 - 04.2016
- Supervised staff scheduling, coaching, and performance reviews.
- Handled customer issues and service escalations.
- Monitored cash controls and branch security procedures.
Brunch Manager
Township
Chicago, Illinois
04.2014 - 04.2015
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
General Manager
Tweet
Chicago, Illinois
03.2013 - 03.2014
- Directed daily operations across departments for employer's business location.
- Managed budgets, expenses, and purchasing for employer's location.
- Coordinated vendor relationships and resolved supply issues.
- Enforced company policies, safety standards, and service procedures.
- Developed staffing schedules and supervised front-line team members.
Server/Bartender
Glenn’s Diner
Chicago, Illinois
07.2006 - 02.2013
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Enhanced customer satisfaction by effectively resolving issues with knowledgeable, friendly service.
- Identified customer needs during interactions to deliver tailored solutions.
Server
The Little Grill
Manhattan, KS
08.2003 - 05.2006
- Greeted guests at neighborhood grill with warm, attentive service.
- Presented daily specials and answered diner menu questions.
- Took food and drink orders accurately at tables and counter.
- Coordinated kitchen tickets and delivered meals promptly.
- Refilled beverages and checked guest satisfaction throughout service.
Carhop
Sonic
McPherson, Kansas
05.2000 - 08.2003
- Delivered food and drinks to stalls with prompt Sonic drive-in service.
- Greeted guests and delivered Sonic drive-in food orders to parked vehicles.
- Took customer orders and entered selections into point-of-sale system.
- Handled cash, card, and mobile payments with accurate register procedures.
- Prepared fountain drinks, shakes, and ice cream treats for drive-in service.
Education
Bachelor of Arts - Theatre
Kansas State
Manhattan , KS 08.2003 - 05.2006
McPherson High School
McPherson, KSTimeline
Server
Fahlstrom’s Fresh Fish Market
05.2016 - 04.2020
Brunch Manager
Old Oak Tap
04.2015 - 04.2016
Brunch Manager
Township
04.2014 - 04.2015
General Manager
Tweet
03.2013 - 03.2014
Server/Bartender
Glenn’s Diner
07.2006 - 02.2013
Server
The Little Grill
08.2003 - 05.2006
Bachelor of Arts - Theatre
Kansas State
08.2003 - 05.2006
Carhop
Sonic
05.2000 - 08.2003
McPherson High School