Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alea Patton

Wichita,KS

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Lead Call Center Agent

TheKey
03.2022 - 09.2024
  • Assist agents in daily roles, Workforce Management - Real Time Adherence, Scheduling and Emails, Escalations, Microsoft Office (Outlook, Word, Excel)

Package Handler

FedEx Ground
10.2020 - 01.2022
  • Scanner, Load trucks, Locate packages

Material Handler

Great Plains Industries
11.2017 - 01.2020
  • Assembly, Forklifts (Sit, Stand), Receiving

Education

High School Diploma -

Wichita East High
Wichita, KS
05.2014

Skills

  • Positive communication and Team working
  • Adaptability and Critical Thinking
  • Leadership and Time management
  • Customer Service and computer skills
  • Attention to detail
  • Call Center Operations
  • Customer communications
  • Team Development
  • Quality Assurance
  • Performance Improvement

Timeline

Lead Call Center Agent

TheKey
03.2022 - 09.2024

Package Handler

FedEx Ground
10.2020 - 01.2022

Material Handler

Great Plains Industries
11.2017 - 01.2020

High School Diploma -

Wichita East High
Alea Patton