Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline

Aiyah Eldarrat

Columbia,Missouri
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux

Summary

I am a working mother of 4 . I am outgoing and love to work with others . I was born and raised in Columbia Mo . I speak both English and Arabic fluently. I am the oldest of 10 siblings.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player

Overview

14
14
years of professional experience

Work History

Call Center Agent

University Of Missouri System
Columbia, MO
01.2022 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Childcare Provider

Home Daycare Center
Columbia , MO
06.2008 - 12.2021
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Introduced children to educational games and activities to boost learning.

Education

GED -

Rock Bridge Sr. High School, Columbia, MO
01.2011

Computer information science -

Columbia College

Skills

  • Customer service, Computer literacy, Communication skills, Microsoft excel, Bilingual, Microsoft word, English,
  • Leadership, Documentation review, great people skills, organized, hard working ,
  • Calm and Professional Under Pressure
  • Interpretation and Translation Services
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Customer Communication
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Call Center Operations
  • Responding to Difficult Customers
  • Excellent Attention to Detail
  • Online Systems
  • Employee Relationships
  • Establishing and Maintaining Customer Relationships
  • Customer Information Databases
  • Organizational Leadership
  • Livechat Messaging
  • Online Chat
  • Administrative and Office Support
  • Patient and Empathetic
  • Team-Oriented and Cooperative
  • Issue and Complaint Resolution
  • Quality Assurance Optimization

Languages

Arabic
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Call Center Agent - University Of Missouri System
01.2022 - Current
Childcare Provider - Home Daycare Center
06.2008 - 12.2021
Rock Bridge Sr. High School - GED,
Columbia College - Computer information science,

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Aiyah Eldarrat