Jorge Pina
Laredo,TX
Summary
Bachelor of Science in Chemistry graduate with strong management and customer service experience. Acknowledged for excellent work ethics and abilities. Seeking to begin career with an entry-level position in a respectable company to further my education in the future.
Overview
15
15
years of professional experience
Work History
Call Center Agent
Concentrix
Laredo, TX
11.2020 - Current
- Assisting customers finding solutions for their concerns and issues
- Work in a team setting to improve morale and team metrics
- Worked in Healthcare insurance under Aetna Medicare and have experience dealing with Medicare and Medicaid
- Done work with Spectrum, Chase Travel, and Xfinity Mobile
- Have experience managing multiple accounts and work in different variety of programs and software of varying ranges
- Consistently reach my metrics including but not limited to Net Promoter Score (NPS) at 100%, Attendance at 95% on average, and Customer Service Quality Score at 97% or higher on average
Sales Associate
Pina's Grocery
Laredo, TX
06.2013 - 01.2026
- Ensure high levels of customer satisfaction by delivering excellent sales and service.
- Maintain in-stock supply and merchandise products on the sales floor.
- Process point of sale purchases and handle returns of merchandise.
- Welcome customers to the store and answer their questions.
Research Assistant
Texas A&M International University
Laredo, TX
09.2016 - 05.2018
- Maximized value of software and system assets through strategic use.
- Analyzed laboratory results using GaussView09
- Educated team members on proper scientific research and analysis methods.
- Prepared informative reports for the professor
- Presented results of completed research projects to a scientific convention in New Orleans
Certified Nursing Assistant
Regent Care Center
Laredo, TX
06.2013 - 08.2013
- Administered care to elderly patients in a long-term care facility.
- Duties included bathing, feeding, grooming, dressing and elimination.
- Assisted nursing home residents with daily living and recreational activities.
- Greeted patients, served meals, cleaned rooms and ensured a positive living experienced for long-term care residents.
- Maintained patient records, monitored vitals and reported to supervising nurse.
- Responded promptly to all call lights in a long-term facility consisting of 186-beds.
- Utilized proper lift techniques to transfer patients from chair to bed.
- Worked with housekeeping staff to ensure all rooms and public areas were sanitary.
- Served as the evening aide for a 186-bed facility and completed nightly rounds.
Sales Associate
GameStop Prestige
Laredo, TX
11.2011 - 01.2012
- Assess customer's needs and provide assistance and information about the product.
- Comply with inventory control procedures.
- Ensure high levels of customer satisfaction by delivering excellent sales and service.
- Maintain in-stock supply and merchandise products on the sales floor.
- Process point of sale purchases and handle returns of merchandise.
- Remain knowledgeable of product line features.
- Welcome customers to the store and answer their questions.
Education
Bachelor of Science - Chemistry
Texas A&M International University
12.2018
Certification - Nursing
Laredo College
05.2013
Skills
- English
- Prioritization and management
- Bilingual
- Attention to detail
- Good laboratory practices
- Demeanor
- Computer operation
- Research & Development
- Comprehension of
- Inventory control
- Organizational skills
- Analytical skills chemistry
- Microsoft Office
- Data entry
- Typing
- Phone
- Etiquette
- Microsoft Excel
- Outgoing
- Compassion for patients
- Customer service
- Senior Care
- Friendly
- Product knowledge
- Customer support
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Call Center Agent
Concentrix
11.2020 - Current
Research Assistant
Texas A&M International University
09.2016 - 05.2018
Sales Associate
Pina's Grocery
06.2013 - 01.2026
Certified Nursing Assistant
Regent Care Center
06.2013 - 08.2013
Sales Associate
GameStop Prestige
11.2011 - 01.2012
Certification - Nursing
Laredo College
Bachelor of Science - Chemistry
Texas A&M International University